Event Technician, Audio Visual

6 days ago

Lanham, United States Disability Solutions Full time
Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilizing floor up-selling techniques.

• Works with clients to finalize invoices.

• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate's degree is preferred.

• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).

• 1 year of customer service or hospitality experience is preferred.

• 1 year of audio visual experience or equivalent in educational environment is preferred.

• A valid driver's license is required for team members that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable.

• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

• Peripheral Vision

• Carrying 51-100 lbs.

• Pushing/Pulling Over 100 lbs.

Frequently:

• Color Vision

• Depth Perception

• Lifting 16-50 lbs.

• Carrying 16-50 lbs.

• Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

• Close Vision

• Distance Vision

• Hearing

• Lifting 0-15 lbs.

• Carrying 0-15 lbs.

• Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

• 0-1 hours/day: Climbing

• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)

• 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). #LI-MV2

  • Event Technical Specialist, Audio Visual

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.Key Job...

  • Event Sr. Technical Specialist, Audio

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.Key Job...

  • Senior Field Engineer

    2 weeks ago

    Lanham, MD, United States TRITECH Communications Inc. Full time

    Company Overview: We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 300+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource...

  • Senior Field Engineer

    4 weeks ago

    Lanham, MD, United States TRITECH Communications Inc. Full time

    Company Overview: Check out the role overview below If you are confident you have got the right skills and experience, apply today. We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 300+ employees, TRITECH is one of the nation's leading technology...

  • Associate Director, Audio Visual Project Management

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Associate Director, Project Management (ADPM) is responsible for the execution of complex and/or high-risk events and the management, mentorship and development of assigned project managers. This position assists the Director, Project Management (DPM) and sales team in determining event technical requirements to capture new business or...

  • Event Sr. Technical Specialist, Audio

    4 days ago

    Lanham-Seabrook, United States Encore Full time

    Position OverviewThe Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.Key Job...

  • Event Sr. Technical Specialist, Audio

    5 days ago

    Lanham-Seabrook, United States Encore Full time

    Position OverviewThe Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.Key Job...

  • Technical Systems Integration Specialist

    4 weeks ago

    Lanham, Maryland, United States TRITECH Communications Inc. Full time

    Company Overview:">TRITECH Communications Inc. is a leading technology system integrator serving clients in corporate, education, healthcare, and government industries. With $100 million in annual revenues and 300+ employees, we offer a wide range of solutions including Audio Visual, Communications, PoE Lighting, and Electronic Security Systems.Position...

  • Stitcher PTC

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewStitcher I is responsible for the finishing to printed fabric and vinyl substrates including seaming, sewing, hemming, cutting, grommets, edging and attachment of gaskets to all fabric and vinyl banners. Ensuring quality to final assembly and fit. Reports to Manager, Graphic Production.Key Job ResponsibilitiesGraphic Production• Operate...

  • Express Desk Manager

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Express Desk Manager (EDM) has overall responsibility for sales and event production on projects assigned specific to the Express Desk. This position serves as the primary owner and point-of-contact with all internal departments and the key client contact. At the direction of the Executive Director, this position manages all phases of...

  • Operations Manager

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Operations Manager (OPM) has overall responsibility for the on-site planning and execution of the assigned projects specific to Special Events/Exhibits and Trade Shows lines of business. The OPM is responsible to manage and execute the installation and dismantle within the estimated, approved budget by planning, administering, and...

  • Technician (Part Time) - CSI

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewA Technician, Conference Systems Inc. (CSI) is responsible for the set up and operation of equipment on show site while ensuring complete customer satisfaction. This position reports to the Operations Manager, CSI. Key Job Responsibilities Equipment Operation• Ensures a flawlessly executed event through accurate and timely setup,...

  • Registered Behavioral Technician

    3 weeks ago

    Lanham, United States Skillful Steps ABA Full time

    BT/RBT Position OverviewAre you a dedicated employee with a passion for making a positive impact on childrens lives? Areyou ready to start your career? Join us for an opportunity to work in a thriving environment where weempower children to reach their potential! Apply today and become part of our team!Skillful Steps ABA provides In-Home ABA therapy to...

  • Creative Visionary Leader

    4 weeks ago

    Lanham, Maryland, United States Hargrove Full time

    Design DirectorJob Description:OverviewHargrove is seeking an experienced and skilled Design Director to lead our creative team in developing innovative and effective design solutions. This role will be responsible for driving business growth, managing a team of designers, and delivering high-quality results that meet client expectations.About the JobThe...

  • Store Associate, FT

    6 months ago

    Lanham, United States NIKE Full time

    Location & Store Type: Nike Factory Store Glenarden Address: Glenarden, MD Starting Pay Rate: $16.00/hour Hours: Full Time - 32 - 40 hours per week, including nights and weekends] We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Associate, you are referred to as an Athlete. Are you ready to embrace it?...

  • Retail Associate, SEAS

    3 months ago

    Lanham, United States NIKE Full time

    Location & Store Type: Nike Factory Store Glenarden Address: Glenarden, MD Starting Pay Rate:$16.00/hour Hours: Seasonal - Up to 40 hours per week, including nights and weekends We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Associate, you are referred to as an Athlete. Are you ready to embrace it?...

  • Design Director

    6 days ago

    Lanham, United States Disability Solutions Full time

    Position OverviewThe Design Director will be responsible for leading a creative team in conceiving environment design solutions that fulfill strategic business objectives as outlined by existing and potential clients. This includes leading conceptual development, articulating physical and environmental graphic design methodologies, developing client...

  • Guest Service Representative/Crafter

    6 months ago

    Lanham, United States Nothing Bundt Cakes Full time

    TITLE: Guest Service Representative/CrafterLOCATION: Woodmore Towne Centre | 9301 Woodmore Center Drive #511, Glenarden, MD 20706REPORTS TO: Bakery Manager/Lead Operator At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party...

  • Acute Inpatient Registered Nurse

    3 weeks ago

    LANHAM-SEABROOK, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:The Inpatient RN provides direct patient care in accordance to company policies and procedures which includes FMCNA compliance programs and contracted hospitals’ policies and procedures.  Areas of practice are diverse, including, but not limited to, hemodialysis, peritoneal dialysis, continuous renal replacement therapies, apheresis, and...