Regional Director of Operations

2 months ago

Gallatin, United States Servpro Industries, LLC Full time

What we offer

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program

Job summary
The Regional Director of Operations leads a team of Franchise Business Consultants (FBCs) assuring the region is fulfilling SERVPRO’s obligation to help franchisees achieve their business goals. The Regional Director of Operations is also responsible for managing results based on the company's objectives for their region. This position is meant to coach and motivate consultants to provide value-added services to franchisees within the region, and embrace SERVPRO’s operating systems and business philosophies, thereby, producing higher volume and profits.
You will

Meet company-defined objectives and results, quarterly and annually.
Assure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description.
Act as a liaison between Servpro Headquarters, Franchise Business Consultants, and Associate Franchises in the region.
Monitor and provide accountability with the consultant’s goals and objectives.
Achieve at least $1,500,000 in average volume per franchise license in the region.
Ensure a low level of the number of franchise terminations in the region.
Provide group presentations at area meetings in the region regarding SERVPRO® topics.
Monitor corporate key initiatives and assist with assignment responsibilities as needed.
Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator. Monitor goal progress and effectively coach to assist in goal achievement.
Personally monitor top quartile performing license owners’ engagement with their consultants and the SERVPRO® operating system.
Effectively manage 4th quartile license performance improvement.
Assist in successful implementation and achievement of regional strategic initiatives. Provide one-on-one meetings with Franchise Business Consultants. Maintain direct oversight and monitoring of training for new Franchise Business Consultants.
Keep abreast of developments within SERVPRO® and the industry. Remain current on new technology as it relates to cleaning and restoration.
Attend all mandatory meetings defined as consultant meetings, all parts of annual SERVPRO convention including workshops, regional meetings, and any other meetings, seminars, or programs designated as mandatory by SERVPRO®.
Performance manage assigned team members. Provide timely and valuable feedback, identify areas of weaknesses, and make recommendations for improvement.
Develop a team of quality people who focus on excellent service, fairness, and mutual respect. Ensure training for consultants as needed.
Assist with the annual budget and provide oversight of regional P&L accountability.
Monitor travel schedule and expenses for regional team members.
Gather, compile, and communicate industry-related information. Provide consultants and franchisees with useful technical and operational marketing information.
Maintain consistent communications with regional franchises, as well as other franchises, on an as-needed basis.

You have

Three to five (3-5) years of multi-unit management experience.
Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
Franchise consulting experience required.
Excellent presentation skills.
Skilled in the development of training programs and standard operating procedures with strong written, verbal, and presentation skills.
Strong leadership, supervision, team building, coaching, and consulting skills.
Excellent communication skills including the ability to represent SERVPRO® to internal and external clients/customers.
Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint.
Possess strong organizational, analytical, and time management skills.
Ability to fully understand the SERVPRO® Operating System.
Ability to fully understand and train SERVPRO® Stages of Development.
An understanding of financial statements, QuickBooks® Pro, and general business practices.
Strong persuasion and negotiation skills.
Demonstrated conflict resolution and consulting skills.
A complete understanding of training venues, resources, and programs (i.e., NFTP, FMC, DTP, T/D, etc.).
Financial experience with P&L and balance sheet analysis.
Maintain a valid Driver’s License.
Bachelor’s degree in Business, Finance, or other related field or equivalent work-related experience.
Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification or ability to obtain within first year of employment. (Testing and renewal fees not reimbursed by SERVPRO®)

Working conditions

Candidates must reside in market Gallatin TN, FL, GA, NC, SC, AL, MS.
This position will be located in the Southeast United States.
Fast-paced work environment (sitting, standing, walking, and talking)
Up to 50% Travel; vehicle and airline travel
50-55 working hours per week.
Weekend travel as needed directed by Division Manager.
Maintain a credit card for reimbursable travel expenses.

About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

  • Regional Director of Operations

    4 weeks ago

    Gallatin, Tennessee, United States Servpro Industries, LLC Full time

    About the Role The Regional Director of Operations will lead a team of Franchise Business Consultants, ensuring the region meets SERVPRO's objectives and helps franchisees achieve their business goals. This role requires strong leadership, supervision, team building, coaching, and consulting skills. Key Responsibilities Meet company-defined objectives and...

  • Director, Web Operations

    1 month ago

    Gallatin, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...

  • Assistant Director of Rehab

    4 weeks ago

    Gallatin, United States Gallatin Center for Rehabilitation and Healing Full time

    Gallatin Center for Rehabilitation and Healing Assistant Director of Rehab Gallatin , Tennessee Apply Now The Assistant Director of Rehabilitation is responsible to assist with all but not limited to internal departmental communication and operations, facilitating and coordinating patient care, quality assurance, census development and marketing of...

  • Director, Web Operations

    2 months ago

    Gallatin, United States SERVPRO Full time

    What We OfferExcellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and...

  • Assistant Director of Rehabilitation Services

    2 days ago

    Gallatin, Tennessee, United States Gallatin Center for Rehabilitation and Healing Full time

    Job Summary:The Assistant Director of Rehab at Gallatin Center for Rehabilitation and Healing is responsible for assisting with internal departmental communication and operations, facilitating and coordinating patient care, quality assurance, census development, and marketing of Rehabilitation services.Key Responsibilities:Assist the Director of...

  • Digital Operations Director

    1 month ago

    Gallatin, Tennessee, United States Servpro Industries, LLC Full time

    About the Role The Director of Web Operations at Servpro Industries, LLC will be responsible for guiding the strategic direction and day-to-day operations of our websites and digital applications. This individual will develop a holistic view of our Consumer and Commercial customer journeys and apply data and insights to inform the ongoing improvement of the...

  • Practice Director

    3 days ago

    Gallatin, Tennessee, United States Vanderbilt University Medical Center Full time

    Practice Director OpportunityVanderbilt University Medical Center is seeking a Practice Director to join our team. As a key member of our senior leadership team, you will provide overall leadership and direction to our healthcare operations. Key Responsibilities:Develop and implement strategic plans to drive business growth and improve operational...

  • Senior Director of Workforce Development

    3 weeks ago

    Gallatin, Tennessee, United States The Tennessee Board of Regents Full time

    Job SummaryThis position provides strategic leadership for the College's workforce development division, overseeing business and industry training, OSHA training, and other workforce-related activities. The successful candidate will lead innovative employer partnerships, foster new and relevant programming, and facilitate student workplace experiences.Key...

  • Market Case Management Director

    2 weeks ago

    Gallatin, Tennessee, United States vodastra Full time

    Job Title: Market Case Management DirectorWe are seeking a dedicated and experienced Market Case Management Director to lead our case management team across multiple hospitals.Job Summary:The Market Case Management Director will be responsible for providing leadership and management for case management operations across hospitals, formulating and...

  • Area Representative

    2 days ago

    Gallatin, Tennessee, United States Fellowship of Christian Athletes Full time

    Job DescriptionThe Area Representative will work closely with the Director and Advisory Team to implement the ministry plan for the assigned area, ensuring a consistent approach to discipleship and adherence to FCA policies and procedures.Key ResponsibilitiesAgree with and abide by FCA's Christian Community Statement.Lead and provide spiritual leadership for...

  • Regional Sales Representative

    2 days ago

    Gallatin, Tennessee, United States Wash N' Roll Car Wash Full time

    Wash N' Roll is a dynamic company seeking a highly motivated sales professional to join our team in the Nashville/Gallatin, TN region. As a sales representative, you will play a crucial role in helping our company grow by selling memberships and representing our brand with a positive attitude, excellent customer service skills, and a winning mindset. If...

  • Executive Director of Sumner County Tourism

    2 months ago

    Gallatin, United States Sumner County Tourism Full time

    Location: Sumner County, TennesseeJob Summary: Under the direction of the Sumner County Tourism Board, the Director of Sumner County Tourism will lead a team of marketing specialists and business analysts and will be responsible for developing strategies and tactics to promote Sumner County as a premier destination for Tennessee visitors. The director will...

  • Executive Director of Sumner County Tourism

    3 months ago

    Gallatin, United States Sumner County Tourism Full time

    Location: Sumner County, TennesseeJob Summary: Under the direction of the Sumner County Tourism Board, the Director of Sumner County Tourism will lead a team of marketing specialists and business analysts and will be responsible for developing strategies and tactics to promote Sumner County as a premier destination for Tennessee visitors. The director will...

  • Market Case Management Director

    4 weeks ago

    Gallatin, Tennessee, United States Veracity Full time

    Market Case Management Director **Job Summary** The Market Director of Case Management will provide strategic leadership and management for hospitals within a market of Highpoint Health. This role will be responsible for directing and planning day-to-day operations, formulating and implementing operational strategies and initiatives in the case management...

  • Market Case Management Director

    3 weeks ago

    Gallatin, Tennessee, United States Medcruit Full time

    Job OverviewWe are seeking a highly skilled Market Director of Case Management to lead our case management program in the market. This individual will be responsible for providing strategic leadership and management to ensure the delivery of high-quality care to our patients.The successful candidate will have a strong background in case management, with...

  • SEO Director

    2 months ago

    Gallatin, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...

  • Director of Case Management

    2 weeks ago

    Gallatin, Tennessee, United States Atika Technologies Full time

    Job Title: Director of Case ManagementAt Atika Technologies, we are seeking a highly skilled and experienced Director of Case Management to join our team. As a key member of our healthcare operations team, you will be responsible for leading our Case Management Department in providing high-quality patient care and services.Responsibilities:Lead and manage...

  • Market Director of Case Management

    2 weeks ago

    Gallatin, Tennessee, United States Medcruit Full time

    Job Title: Market Case Management DirectorAbout the Role:The Market Case Management Director will provide strategic leadership and management for case management programs across the market. This role will be responsible for developing and implementing operational strategies to improve patient outcomes, reduce healthcare costs, and enhance the overall quality...

  • Hospital Laboratory Director Position in Tennessee

    2 weeks ago

    Gallatin, Tennessee, United States KA Recruiting Inc. Full time

    Lab Director Job Opportunity in TennesseeWe are seeking a highly qualified Lab Director to lead our laboratory team in Gallatin, Tennessee.Job Summary:We are looking for a Lab Director with a strong background in laboratory management and a passion for delivering high-quality patient care.Responsibilities:Lead and manage the laboratory team to ensure...

  • Market Case Management Director

    4 weeks ago

    Gallatin, United States AP Recruiters Full time

    Market Case Management Director Gallatin TN (Onsite) The Market Director of Case Management will provide case management leadership and management for hospitals within the Clients market. The position will be responsible for management or delegation of daytoday operations including directing and planning. Formulate and implement operational strategies and...