Closing Specialist

2 weeks ago

Bonita Springs, United States Hyatt Vacation Ownership Full time

Are you looking for a place where meaningful moments are made together?  

 

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

*Benefit eligibility will vary by position 

 

As a Specialist Closing, a typical day will include:  

  • This job requires the ability to work on-site each day.

  • Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery. 

  • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. 

  • Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).   

  • Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.  

  • Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.   

  • Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Closing Specialist:  

  • Available to work a flexible schedule to include weekends and holidays.  

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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