Veterinary Client Experience Supervisor, CASE
1 day ago
Join Our Team as a Client Experience Supervisor
Are you passionate about delivering outstanding customer service and leading teams to success? We are seeking an enthusiastic Client Experience Supervisor to join our dynamic team and ensure that every client receives the best experience possible. If you thrive in a client-centric environment and are ready to make a significant impact, we want to hear from you
About the Role:
As the Client Experience Supervisor, you will play a pivotal role in shaping the clients journey. You will partner closely with our Hospital Director and department leaders to ensure a seamless and exceptional client experience. This role requires a strategic thinker who can lead a team, drive improvements, and enhance client satisfaction.
This role is 50% technical and 50% administrative.
Key Responsibilities:
- Team Leadership:
- Create team member schedules to ensure consistent coverage.
- Lead regular team meetings to share ideas, enhance skills, and outline new initiatives.
- Provide leadership, motivation, and development to team members, acting as a role model.
- Client Experience:
- Establish operating standards that deliver exceptional client service.
- Analyze client journeys and provide recommendations for improvement.
- Handle client complaints and escalations to achieve mutually beneficial resolutions.
- Partner with internal services for feedback on how the client experience team delivers value.
- Collaboration & Strategy:
- Partner with the Hospital Director and department leaders to build a collaborative team focused on the client experience.
- Set objectives, review KPIs such as client satisfaction, and develop action plans to meet goals.
- Collaborate on new ideas and initiatives to drive client experience goals.
- Operational Excellence:
- Supervise day-to-day work activities and maintain consistent operating procedures.
- Work with Ezyvet, SmartFlow, and phone support teams for any client experience-related issues.
- $55,000 - $70,000
- We believe in an adaptable schedule that fits the needs of our team and clients.
- Please plan to be present as needed to deliver exceptional client service.
- Innovative Environment: Be part of a team that embraces cutting-edge technology and practices in veterinary dentistry.
- Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
- Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
- Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Passionate about client experience and team development.
- Bachelors degree or higher in Hospitality, Communications, or Finance preferred.
- 5 years of experience in the client experience field, preferably in hospitality or client-centric businesses.
- 3-5 years in a supervisory/management role preferred.
- High level of emotional intelligence and interpersonal skills.
- Proficiency in Microsoft Office, scheduling software, or veterinary management platforms preferred.
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
- Access to VetBloom for RACE-approved continuing education and training
- License application and renewal reimbursement for RVTs.
- Financial support and onsite mentorship for those pursuing VTS certification
- Ask us about certification assistance
Core Values:
- Compassion: We create a nurturing environment using advanced medical tools and techniques to foster a compassionate bond with our patients and their families.
- Collaboration: By partnering with primary veterinarians and clients, we ensure the best decisions are made for each pets well-being.
- Respect: Our supportive work culture encourages personal and professional growth, enabling staff to deliver exceptional care.
- Integrity: Committed to environmentally sustainable practices, we support our community through education and uphold our values.
For more information about us, please visit https://coloradoanimalspecialty.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
PM19
Powered by JazzHR
Compensation details: 25-32 Hourly Wage
PI570c93f3d33c-31181-36058522
-
Veterinary Client Experience Supervisor, CASE
2 weeks ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionJoin Our Team as a Client Experience Supervisor!Are you passionate about delivering outstanding customer service and leading teams to success? We are seeking an enthusiastic Client Experience Supervisor to join our dynamic team and ensure that every client receives the best experience possible. If you thrive in a client-centric...
-
Veterinary Client Experience Supervisor, CASE
8 hours ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionJoin Our Team as a Client Experience Supervisor!Are you passionate about delivering outstanding customer service and leading teams to success? We are seeking an enthusiastic Client Experience Supervisor to join our dynamic team and ensure that every client receives the best experience possible. If you thrive in a client-centric...
-
Veterinary Client Experience Supervisor, CASE
2 weeks ago
Boulder, United States Disability Solutions Full timeJoin Our Team as a Client Experience Supervisor!Are you passionate about delivering outstanding customer service and leading teams to success? We are seeking an enthusiastic Client Experience Supervisor to join our dynamic team and ensure that every client receives the best experience possible. If you thrive in a client-centric environment and are ready to...
-
Client Experience Supervisor
1 week ago
Boulder, Colorado, United States Ethos Veterinary Health Full timeAt Ethos Veterinary Health, we are seeking a highly skilled Client Experience Supervisor to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and leading teams to success.About the Role:As a Client Experience Supervisor, you will play a pivotal role in shaping the client's journey. You will...
-
Client Experience Lead for Veterinary Care
1 week ago
Boulder, Colorado, United States Ethos Veterinary Health Full timeWe are seeking a dedicated Client Experience Lead to join our team at Ethos Veterinary Health. As a leader in specialty and emergency veterinary services, we prioritize delivering exceptional client experiences and compassionate care.With an estimated salary of $55,000 - $70,000, this role offers a competitive compensation package, including benefits such as...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionSpecialty Veterinary Technician Manager The Specialty Technician Manager plays a pivotal role in delivering exceptional medical care by ensuring the seamless daily operations of technical staff while fostering long-term growth and excellence. This leadership position oversees and mentors a skilled team, upholding CASE’s...
-
Registered Veterinary Technician, CASE
4 weeks ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionAre you a Registered Veterinary Technician (LVT) looking to join a team where your skills and passion for animal care will be celebrated? Look no further than Colorado Animal Specialty and Emergency (CASE), located in Boulder, CO where we're on a mission to provide exceptional care that keeps owners and their beloved pets...
-
Registered Veterinary Technician, CASE
2 weeks ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionAre you a Registered Veterinary Technician (LVT) looking to join a team where your skills and passion for animal care will be celebrated? Look no further than Colorado Animal Specialty and Emergency (CASE), located in Boulder, CO where we're on a mission to provide exceptional care that keeps owners and their beloved pets...
-
Registered Veterinary Technician, CASE
7 hours ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionAre you a Registered Veterinary Technician (LVT) looking to join a team where your skills and passion for animal care will be celebrated? Look no further than Colorado Animal Specialty and Emergency (CASE), located in Boulder, CO where we're on a mission to provide exceptional care that keeps owners and their beloved pets...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionJoin Colorado Animal Specialty and Emergency (CASE) as a Internal Medicine Veterinary Technician!We're thrilled to announce a major expansion at CASE, marking a new chapter of growth and opportunity! To meet the evolving needs of our patients and community, we're adding a dedicated corridor for Internal Medicine,...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionJoin Colorado Animal Specialty and Emergency (CASE) as a Internal Medicine Veterinary Technician!We're thrilled to announce a major expansion at CASE, marking a new chapter of growth and opportunity! To meet the evolving needs of our patients and community, we're adding a dedicated corridor for Internal Medicine,...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionJoin Colorado Animal Specialty and Emergency (CASE) as a Internal Medicine Veterinary Technician!We're thrilled to announce a major expansion at CASE, marking a new chapter of growth and opportunity! To meet the evolving needs of our patients and community, we're adding a dedicated corridor for Internal Medicine,...
-
Overnight ER/ICU Veterinary Technician, CASE
4 weeks ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionOvernight ER/ICU Veterinary TechnicianAre you a certified or licensed veterinary technician with a passion for emergency and critical care? Join CASE and make a profound impact on our patients and their families in a supportive, innovative environment!As an Overnight Veterinary Technician in our Emergency/ICU department, you...
-
Overnight ER/ICU Veterinary Technician, CASE
2 weeks ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionOvernight ER/ICU Veterinary TechnicianAre you a certified or licensed veterinary technician with a passion for emergency and critical care? Join CASE and make a profound impact on our patients and their families in a supportive, innovative environment!As an Overnight Veterinary Technician in our Emergency/ICU department, you...
-
Overnight ER/ICU Veterinary Technician, CASE
7 hours ago
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionOvernight ER/ICU Veterinary TechnicianAre you a certified or licensed veterinary technician with a passion for emergency and critical care? Join CASE and make a profound impact on our patients and their families in a supportive, innovative environment!As an Overnight Veterinary Technician in our Emergency/ICU department, you...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionBlood Bank Registered Veterinary Technician, CASEAre you passionate about working in a dynamic, supportive environment while making a meaningful impact on animal health? Join our growing team at Colorado Animal Specialty and Emergency (CASE)—a state-of-the-art, 37,000 sq. ft. specialty and emergency hospital in Boulder,...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionBlood Bank Registered Veterinary Technician, CASEAre you passionate about working in a dynamic, supportive environment while making a meaningful impact on animal health? Join our growing team at Colorado Animal Specialty and Emergency (CASE)—a state-of-the-art, 37,000 sq. ft. specialty and emergency hospital in Boulder,...
-
Boulder, United States Ethos Veterinary Health Full timeJob DescriptionJob DescriptionBlood Bank Registered Veterinary Technician, CASEAre you passionate about working in a dynamic, supportive environment while making a meaningful impact on animal health? Join our growing team at Colorado Animal Specialty and Emergency (CASE)—a state-of-the-art, 37,000 sq. ft. specialty and emergency hospital in Boulder,...
-
Veterinary Blood Bank Specialist, CASE
1 week ago
Boulder, Colorado, United States Ethos Veterinary Health Full timeDiscover a rewarding opportunity to shape the future of animal health care at CASE, a cutting-edge specialty and emergency hospital in Boulder, Colorado.About the RoleWe are seeking an experienced Veterinary Blood Bank Specialist to lead our blood bank services. As part of our team, you will play a crucial role in developing and expanding this essential...
-
Veterinary Medicine Specialist
1 week ago
Boulder, Colorado, United States Ethos Veterinary Health Full timeWe're seeking a skilled Veterinary Technician to join our Internal Medicine team at Colorado Animal Specialty and Emergency (CASE), a leading provider of specialty and 24-hour emergency veterinary services in Boulder.As an Internal Medicine Technician, you'll play a crucial role in ensuring top-notch patient care and providing essential support to all CASE...
