Customer Service Representative

7 days ago

Marengo, United States TEKsystems Full time

Description:

We are seeking a detail-oriented and proactive Customer Service Representative to join our team. The ideal candidate will be responsible for efficiently managing customer orders and inquiries via email, ensuring accuracy and completeness in documentation, and providing exceptional customer service throughout the process. This role requires strong organizational skills, excellent communication abilities, and a commitment to meeting and exceeding customer expectations.

- Monitor Customer Order Email Inbox:

- Regularly monitor and promptly respond to customer inquiries and order-related emails.

- Prioritize and manage emails effectively to ensure timely resolution of customer requests.

- Review and Enter Customer Purchase Orders:

- Thoroughly review customer purchase orders to understand requirements and specifications.

- Maintain a comprehensive checklist to ensure all necessary components of customer purchase order are reviewed.

- Verify accuracy of order details including quantities, pricing, and delivery information.

- Correlate customer purchase order with New Dimensions quote.

- Attach engineering drawings, material specifications, and any other relevant documentation to customer purchase orders as required.

- Enter all orders and shipments into the system. - 1-10,000 line items per an order

- Review Customer Portals

- Review customers portals for accuracy with shipment information.

- Follow up with customer if information does not match.

- Provide Exceptional Customer Service:

- Serve as a primary point of contact for customers, providing timely and professional assistance.

- Communicate with the production teams to gather feedback for customers.

- Address customer inquiries, concerns, and issues promptly and effectively, striving to exceed customer expectations.

Build and maintain strong relationships with customers, demonstrating a commitment to customer satisfaction.

Hours:

Monday-Friday 7am-3:30pm

Skills & Qualifications:

Must Haves:

- 2+ years of manufacturing customer service and order entry

- Order Entry of part numbers or skews (1-10,000 line items per an order)

- ERP Systems

Nice Haves:

- client portal experience

Soft Skills:

- professional written and verbal skills

- detail oriented is critical for order entry

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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