Customer Experience Representative
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- Anywhere in U.
S. / $60,000 to $65,000-yr / Health-Dental-Vision / 401(k) matching / Paid time off / Tuition reimbursement / EAP
- As a Customer Experience Representative at Applied Adhesives, you will: Provide exceptional customer service by answering phone calls, responding to emails, and addressing customer inquiries and concerns; Maintain detailed records of customer interactions and transactions; Act as a liaison between the customer and other departments within the company to ensure timely resolution of issues; Utilize problem-solving skills to identify and resolve customer issues and complaints; Monitor and maintain customer satisfaction levels through follow-up calls and surveys; Stay up-to-date on product knowledge and company policies to provide accurate information to customers; Handle escalated customer situations with professionalism and empathy; Collaborate with team members to improve overall customer experience and achieve company goals; Act in accordance with company values and policies to provide a positive and professional image to customers. Hiring Immediately >>
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