Customer Service Representative

6 days ago

Sharon, United States Disability Solutions Full time

Description:

Position Overview


Reporting to the Director of Customer Care, as a member of the Customer Service Team, your goal is to provide customer care befitting the outstanding service reputation Charles River Apparel is known for. Increasing customer loyalty and retention, as well as being an outstanding teammate, are among the expectations of this exciting role. You will achieve this through inbound and outbound phone calls, sales support and data entry, using technology tailored to Charles River Apparel. This includes but is not limited to managing blank and decorated orders.

Requirements:

Key Accountabilities

  • Accept incoming calls and emails from CRA customers to facilitate accurate orders and maximize the Charles River Apparel customer experience
  • Meet and/or exceed all required metrics including outbound call activity and Salesforce activity
  • Enter orders and customer service issues into appropriate systems using technology without error, minimizing returns, and guaranteeing customer satisfaction through timely and accurate customer service resolution
  • Coordinate and process blank and decorated orders to ensure timely delivery to our customers
  • Ensure clear and timely communication with vendors, sub-contractors, customers and our sales crew
  • Maintain and contribute a positive, customer-centric attitude and approach to the CRA environment
  • Help to increase sales and increase customer satisfaction by offering additional items, product suggestions and recommending service enhancements
  • Provide critical knowledge for the CRA sales crew through the use of technology, such as SFDC and FDM4
  • Establish strong product and decoration service knowledge to minimize service contact and handling times
  • Ability to multitask and work with other departments
  • Gathering of customer and marketing intelligence
  • Proactive customer contact to build relationships and identify sales opportunities
  • Offering of accurate and up to date product information
  • Communicate with internal CRA departments and with customers regarding order issues, product questions, return issues, price quotes, etc.

Key Competencies

  • Highly motivated
  • Ability to work independently
  • Effective and efficient use of all computer system applications, products and services as trained
  • Excellent problem solving and relationship building skills
  • Excellent written and verbal communication
  • Ability to balance business and customer needs/points of view
  • High level of customer satisfaction
  • Minimal order entry errors
  • Professional approach to resolution of all customer concerns
  • Team player - must be able to excel in a team oriented environment
  • Highly organized and have a keen sense of customer expectations
  • Suggest new ideas, methods and technologies to improve our service/department.
  • Ability work with varied audiences including vendors, customers, and sales representatives
  • Knowledge of basic computer programs (MS Office), Windows, and ability to learn apparel related programs, knowledge and experience with Salesforce is a plus

Skills/Education

  • High School degree required; college degree preferred.
  • Experience using Salesforce to track and report sales activities preferred.
  • Prior Customer Service experience and/or internal Charles River Apparel experience
  • Previous experience with apparel industry helpful, but not required.
  • Prior customer facing experience.




PIff21216b4b66-31181-33786695

  • Customer Service Representative

    3 days ago

    Sharon, Massachusetts, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryAt Charles River Apparel Inc., we are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer care, ensuring timely and accurate order fulfillment, and driving sales growth through...

  • Customer Service Representative

    3 days ago

    Sharon, Massachusetts, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryAt Charles River Apparel Inc., we are seeking a highly motivated and customer-centric individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer care, ensuring timely and accurate order fulfillment, and driving sales growth through...

  • Customer Service Representative

    3 days ago

    Sharon, Massachusetts, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryCharles River Apparel Inc. is seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer care and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Customer Service Representative

    3 days ago

    Sharon, Pennsylvania, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Charles River Apparel Inc. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer care and support to our clients.Key ResponsibilitiesProvide timely and accurate customer...

  • Customer Service Representative

    4 days ago

    Sharon, Pennsylvania, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryAt Charles River Apparel Inc., we are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer care, ensuring timely and accurate order fulfillment, and driving sales growth through...

  • Customer Service Representative

    3 days ago

    Sharon, Massachusetts, United States CHARLES RIVER APPAREL INC Full time

    Job SummaryAt Charles River Apparel Inc., we are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer care and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    2 days ago

    Sharon, Massachusetts, United States Sharon & Crescent United Credit Union Full time

    Job SummarySharon & Crescent United Credit Union is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Sharon, United States CHARLES RIVER APPAREL INC Full time

    Job DescriptionJob DescriptionDescription:Position OverviewReporting to the Director of Customer Care, as a member of the Customer Service Team, your goal is to provide customer care befitting the outstanding service reputation Charles River Apparel is known for. Increasing customer loyalty and retention, as well as being an outstanding teammate, are among...

  • Customer Service Representative

    4 weeks ago

    Sharon Center, United States Sila Full time

    Jackson Comfort Services - Customer Service Representative Jackson Comfort Services is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to...

  • Customer Service Representative

    5 days ago

    Sharon Center, United States Flambeau Full time

    Job SummaryThe Customer Service Support position at Flambeau will provide exceptional support to customers and the Customer Service Team to maintain and enhance existing business relationships and obtain new business opportunities.Key ResponsibilitiesAssist customers, customer service team members, and sales representatives with inquiries and problems...

  • Customer Service Representative

    2 days ago

    Sharon Center, United States Flambeau Full time

    Job SummaryThe Customer Service Support position at Flambeau will provide exceptional support to customers and the customer service team to maintain and enhance existing business relationships and obtain new business opportunities.Key ResponsibilitiesAssist customers, customer service team members, and sales representatives with inquiries and problems...

  • Customer Service Representative

    2 weeks ago

    Sharon, Massachusetts, United States Herb Chambers Lexus Full time

    Herb Chambers Lexus of Sharon is seeking a dedicated part-time receptionist to enhance our team.The ideal candidate will possess a friendly demeanor and a remarkable personality, essential for thriving in this position. We take pride in being recognized as one of The Boston Globe's Top Places to Work and invite you to grow with New England's largest...

  • Restaurant Team Member

    1 day ago

    Sharon, Pennsylvania, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Loves Travel Stops & Country Stores. As a Restaurant Team Member, you will play a crucial role in delivering excellent customer service by providing efficient and friendly service in a fast-paced environment.Key ResponsibilitiesProvide exceptional...

  • Service Representative

    4 weeks ago

    Sharon Hill, United States Thompson Safety, LLC Full time $50,000 - $65,000

    Job DescriptionJob DescriptionJob Summary: Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency.  Service Representatives will build their territory with Account Executives to maximize the growth of the company.  Supervisory Responsibilities: NoneEssential Job Functions: Assists the Company in...

  • Customer Service Representative

    1 month ago

    Sharon Hill, Pennsylvania, United States Genuine Parts Company Full time

    JOB DUTIESPlaces customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit...

  • Customer Service Support

    6 days ago

    Sharon Center, United States Flambeau Full time

    DescriptionGeneral Summary: The Customer Service Support position will provide provide optimum support to Customers in the Fluids Division and the Customer Service Team as required to maintain and enhance existing business and to obtain new business. RequirementsEssential Duties: Assist Customers, Customer Service team members and/or sales representatives...

  • Customer Service Support

    3 days ago

    Sharon Center, United States Flambeau Full time

    DescriptionGeneral Summary: The Customer Service Support position will provide optimum support to Customers in the Fluids Division and the Customer Service Team as required to maintain and enhance existing business and to obtain new business. RequirementsEssential Duties: Assist Customers, Customer Service team members and/or sales representatives with any...

  • Permanent Part Time Team Member

    4 days ago

    Sharon, Massachusetts, United States Vince's Market Full time

    About the JobWe are seeking a highly motivated and customer-focused Team Member to join our team at Vince's Market. As a Team Member, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a...

  • Guest Services Representative

    3 days ago

    Sharon Springs, Kansas, United States Avantic Lodging Enterprises Full time

    Job DescriptionJob Summary:As a Guest Services Representative with Avantic Lodging Enterprises, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and enjoyable stay. Your primary duties will include registering guests, making and modifying reservations, and handling guest inquiries and requests.Key...

  • Sales Representative

    2 days ago

    Sharon, Pennsylvania, United States FusionWorks Full time

    We are seeking a highly motivated Sales Representative to join our team at FusionWorks. As a Sales Representative, you will be responsible for processing customer inquiries and orders from assigned sales areas, as well as supporting international customers.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and...