Customer Experience Specialist

2 days ago

Wantagh, NY, United States CleanChoice Energy Full-time
[Customer Service Rep / Remote]
- Anywhere in U.
S. / Up to $25-hr / Health-Dental-Vision-Life-Disability / 401(k) matching / Health savings account / Paid time off / Employee assistance program / Tuition reimbursement
- As a Customer Experience Specialist, you will: Manage inbound customer inquiries with professionalism and empathy; Resolve billing, service, and technical issues efficiently to ensure customer satisfaction; Collaborate with internal teams to communicate customer feedback and improve service delivery; Maintain accurate records of customer interactions and transactions to support operational excellence; Educate customers on CleanChoice Energy’s products and services to promote sustainable energy solutions; Identify opportunities to upsell or cross-sell company offerings in a manner that aligns with customer needs; Deliver a seamless and positive customer journey from initial contact through resolution to foster long-term loyalty…Hiring Immediately >>