Patient Customer Service Agent

2 days ago

Graham, NC, United States ACU-Serve Full-time
[Patient Service / Remote]
- Anywhere in U.
S. / Competitve Pay / Health-Dental-Vision-Life-Disability / HSA-FSA / 401(k) Plan / Generous PTO / Employee Assistance Program
- As a Patient Customer Service Agent at ACU-Serve, you will: Respond promptly and professionally to patient inquiries via phone, email, and chat; Resolve billing questions and concerns by coordinating with internal departments; Update patient records accurately to ensure data integrity; Schedule and confirm patient appointments while managing calendar systems; Provide detailed information about services and procedures to assist patient understanding; Escalate complex issues to appropriate supervisors to ensure timely resolution; Maintain confidentiality and compliance with healthcare regulations while delivering exceptional customer service…Hiring Immediately >>