Lead Personal Shopper

3 weeks ago

Chapel Hill, United States Lowes Foods Full time

Overview: You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests. Responsibilities: 1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team3. Guide the team to interact with guests in a genuine, fun, and friendly manner4. Maintain sanitation and safety throughout the department according to Lowes Foods standards5. Continually motivate and educate your team on expectations and best-practices6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)7. Operate the department according to strict operational standards8. Cultivate an environment focused on safety, efficiency, and service9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis12. Communicate any service issues with Guest Care Center and store management on a daily basis13. Communicate with guests, via phone and email, to ensure guest satisfaction14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)15. Maintain a professional appearance and attitude at all times16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success17. All other duties assigned by management Qualifications: 1. Ability to supervise, train, and develop other people2. Friendly, energetic, genuine, and outgoing personality with strong people skills3. Capable of communicating clearly and concisely4. Strong attention to detail with the ability to multi-task5. Ability to work well with others, especially those with differing personalities and viewpoints6. Ability to read and understand information and take direction7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments8. Ability and willingness to learn multiple tasks and technical requirements of the job9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally10. Ability to bend, kneel and stand for extended periods of time11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams13. Knowledge of agricultural products and seasonality of offerings during each14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills#LI-JD1 #boost

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