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Contact Center Software Developer

2 months ago

INDIANAPOLIS, United States Charles Schwab Full time
Position Type: RegularYour opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client solutions.  At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

As a Software Developer, you will be responsible for creating, maintaining & enhancing custom application solutions for the contact center department team members and our business partners.  and providing discovery sessions, solution architecture, technical documentation and knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript or equivalent development tools.

 

In this role the primary responsibilities include (but are not limited to):

  • Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
  • Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards.
  • Investigating complex technical issues and working with partnering personnel to resolve complex issues.
  • Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
  • Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
  • Ability to prioritize work effectively and meet tight deadlines when required.
  • Ability to consult with business partners to provide technical direction for business requests.
  • Ability to work with professional services resources to understand and implement new technologies, framework, and architectures.
  • Ability to manage multiple projects of varying size and technical complexity.
  • Ability to focus on the details without losing sight of the bigger picture.
  • Provide clear and accurate documentation as well as provide training to other Schwab team members as needed.

 

What you have

Required qualifications:

  • Bachelor's degree in Engineering, Computer Science, or related field
  • Minimum 3-5 years technical, hands on experience with focus on various digital technologies & solutions
  • Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plus
  • Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures
  • Ability to do knowledge transfers to other team members
  • BA/BS degree in Engineering or equivalent work experience
  • Ability to write clear and concise engineering and architecture implementation documents
  • Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision
  • Ability to deliver training material to support staff
  • Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, and Nexidia)
  • The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.

 

Preferred qualifications:

  • Proficiency in Angular and understanding of/experience in Javascript, Sql, VB.NET, & HTML/CSS.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance