Graduate Admissions Counselor
4 days ago
The Graduate Admissions Counselor is the primary point of contact for prospective students from their initial interest until they are accepted into one of Clarkson's Professional Graduate Programs. They guide interested prospects through the application process, and actively communicate with prospects to assure exceptional service. Internally, they maintain records of all interactions and manage related systems and processes as a prospect inquires, applies, and is accepted or rejected. The position may require some evening and weekend work, flexible hours and occasional travel.
Responsibilities
* Engages with prospective Clarkson Graduate and Professional Students from initial interest (i.e. inquiries/leads) through application decision
* Actively communicates with prospects and applicants using phone, text, email, web chat, and other communication channels; and logs all information and interactions in Clarkson's CRM (Slate)
* Follows relevant processes and uses appropriate systems in order to maintain accurate records of prospective students and communications related to their interest in Clarkson
* Explains and advises prospective students on Clarkson's admission process, program offerings, requirements, and career opportunities for each program
* Represents Clarkson at virtual and in-person events geared towards prospects interested in Professional Graduate Programs
* Processes and evaluates applications following Clarkson's admissions practices
* Maintains a detailed understanding and awareness of Clarkson's program offerings
* Other duties as assigned
Other:
* Perform other related duties as requested by Associate Director of Student Affairs and Alumni Relations, Associate Head of School and Head of School/Director of the Honors Program.
* This position requires occasional evening and weekend work, flexible hours and travel.
Education:
Minimal Qualifications: Bachelor's Degree required
Experience:
Minimal Qualifications: 1 year, preferably in a sales, customer service, or other higher education role
Preferred Qualifications: 2 or more years of admissions, recruitment, or sales experience
* Excellent written, verbal, and interpersonal communication skills
* Strong presentation skills
* Ability to work with culturally diverse populations
* Excellent organizational skills and attention to detail.
* Excellent interpersonal skills.
* Proficient in Microsoft Office Suite and Google collaboration tools (i.e. Google docs)
The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Health & SafetyHealth & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures.
Disclaimer StatementDISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified.
EEO StatementSpecial Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from minorities, women and people with disabilities.
All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records
RequiredPreferredJob Industries- Other
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