Customer Service Representative

1 week ago

Janesville, United States Grainger Full time

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, were dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, were looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Click here:See how you can Keep the World Working with Grainger

Customer Service Representative - Janesville, WI

Were hiring full-time INBOUND phone service representatives Youll be part of a team reporting to a Supervisor, Customer Experience inJanuary 2025. Join us at401 S. Wright Road, Janesville, WI 53546.


Pay:

Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour

Shifts, Training & Work Environment:

Enjoy your weekends off The shift we are hiring for is 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.

Our 8-weekONSITEonboarding andtraining academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.

After completing our 8-week onsite training, team members meeting work from home requirements will enjoy aHYBRIDwork environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days

You can earn additional flexibility towork from homeup to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, youll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where eachperson is comfortable being who they are, isrecognized and rewarded for their impact andcan continue to learn, grow and realize theirfull potential.

You Will:

  • Build and strengthen customer relationships by respondingto a high volume of inboundphone calls that leavecustomers with a positive impression.

  • Demonstrate professional oral and written communicationskills including strong reading comprehension

  • Navigate customers challenges by using all resources foraccount selection, product identification, order placement,and ordermanagement.

  • Use critical thinking skills to resolve customer concerns suchas product search, pricing and invoicing discrepancies,apply credit, and facilitate returns.

  • Manage and mitigate risk by taking appropriate actions.

  • Collaborate daily in a positive, team-based environmentthats committed to doing business with ethics and integrity.

You Have:

  • High School diploma or equivalent.

  • 1+ years of customer service experience. Inbound customer service center experience preferred

  • Strong desire and willingness to help customers byproviding friendly, knowledgeable and effortlessexperiences.

  • Experience with high touch, hands-on, personalized servicewith customers in a fast-paced environment

  • Ability to commute to our facility

  • Ability to sit up to 8 hours a day

  • A secure workspace dedicated to job activity (Required forwork from home/hybrid)

  • Stable internet with ability to provide proof of internet speedsgreater than 5 megabits per second upload, 15 megabits persecond download and ping less than 80 milliseconds.(Required for work from home/hybrid)

Our Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger:

  • Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
  • 6 free sessions each year with a licensed therapist to support emotional wellbeing
  • Paid time off (PTO) and 6 company holidays per year
  • Access to up to 30% of your paycheck before payday to help with financial emergencies
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
  • Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
  • Click here to review our Grainger BenefitsTotal Rewards site
  • Employee discounts and more

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.

#LI-MF1

#LI-hybrid

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