Student Services Analyst

Student Services Analyst

Job ID: 320742
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$51,558.00 - $67,025.00/annually, DOE

Grade

114

Work Schedule

Schedule is based on the operational needs of the department and EMCC.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst for the Achieving a College Education (ACE) and Hoop of Learning (HOL) programs. This position coordinates, administers, and implements EMCC's Hoop of Learning and ACE Programs by providing operational planning, program management, and evaluation, direct student service delivery, as well as problem resolution and technical assistance. This position will support the college's strategic enrollment initiatives by serving as the Hoop of Learning and ACE community liaison providing outreach services to middle schools, high schools, community agencies, organizations, and business/industry sections to promote enrollment/retention of ACE and HOL students in Estrella Mountain Community College.

Essential Functions

40% Develops, plans, implements, and coordinates campus-based enrichment programs for current students within the Achieving a College Education (ACE) and Hoop of Learning Program (HOL) in all student services processes including; academic advisement, admissions, data entry, registration, orientation, testing, mentoring, financial aid, campus tours, recruitment, and retention activities; assists students regarding degree and graduation requirements, various certificate programs, university transfer requirements, corresponds with students to resolve problems related to student service functions; tracks academic and program progress from intake through program completion. Liaises with high school Administrators and Counselors to provide information regarding the ACE and HOL program guidelines, and student eligibility and to recruit students. Works with Academic Advisement to create Field of Interest-specific course pathways for students and request class sections to be created. Performs strategic planning to administer program management, evaluation, and problem resolution to meet deadlines and implement program functions and activities. Develops assessments and surveys, analyzes and interprets data to determine program and student learning outcomes and progress to measure student and program success. Design, develop, maintain, and evaluate materials and communication mediums for program promotion, recruitment, resource information, presentations, and correspondence. Creates and analyzes program reviews and organizes and distributes information as necessary. Performs case management of over 270 students within the ACE and HOL program. Case management includes tracking grades, class progress, providing guidance and mentoring to students to successfully complete courses and persist in the program. Advises the cohorts of students on courses for degree/certification completion and Field of Interest exploration.

20% Creates, manages, and implements multiple budgets for ACE and Hoop of Learning for tuition/scholarship funds and program administration. Creates requisitions, purchase orders, and manages ProCard. Purchases supplies, books, food, and transportation (charter buses) for both the ACE and Hoop of Learning Programs. Monitors and applies scholarship funds to student accounts, reviews student eligibility for scholarships for ACE and HOL. Reviews student eligibility for Dual Enrolment Maricopa Grant. Responsible for budget projections, end-of-year reports, and reconciliation. Liaises with financial aid and student business services/cashiers to manage scholarship distribution and tracking. Checks student accounts when a debit/credit has been noted; reach out to the student to discuss changes to the student account.

15% Enforces and/or explains federal, state, district, college and/or local policies including: Maricopa Student Rights and Responsibilities, Fiscal Purchasing and Travel regulations, Maricopa Grant guidelines, Maricopa Academic Catalog, Residency Laws, and FERPA. Provides information to students, parents, and other stakeholders regarding various student services and academic/occupational/workforce development programs. Assists students in program planning and course selection through the interpretation of multiple placement methods, prerequisites, and the Maricopa Academic Catalog. Administers Admissions and Registration functions including: Residency Laws, ID Verification, and maintaining FERPA.

15% Provides coaching and guidance to part-time student success coaches and students within the ACE and HOL Program. Conducts probation and stop-out meetings. Delegates tasks and provides first-level supervision to part-time workers. Plans, organizes, and assigns the work of colleagues and student worker staff to meet program and project deadlines.

10% Assists with special projects as assigned commensurate to the grade level of the position. Assists with other early college programs and recruitment to represent the college in various recruitment activities, events, student services activities, and retention-based programming, both on and off campus.

Minimum Qualifications

Bachelor's Degree in education, sociology, business administration or a related field and two (2) years of full-time equivalent progressively responsible student services experience, college teaching experience, or coordinating, administering, planning, or evaluating programs.

OR

Associate's degree in a related field and four (4) years of full-time equivalent progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Master's degree

B. One (1) or more years of experience providing cohort academic or career advising

C. One (1) year of experience using technology to support academic advising, student success, student learning and/or career advising

D. One (1) year of experience working in early college and/or recruitment within higher education or working with high school students in an academic/career advising position

E. One (1) year of experience working with federal and state requirements/compliance (e.g., lawful presence/residency determination, FERPA, etc.)

F. One (1) year of experience delivering presentations to large groups

G. One (1) year experience working with cohorts of students and identifying and implementing student success strategies to support persistence, retention, and completion.

Special Working Conditions

Will be required to travel to assigned feeder high schools to discuss ACE and HOL. Hours may vary, with occasional Saturday and evening hours needed.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Additional guidance can be found here.

Posting Close Date

Open until filled

Estimated first review on November 13, 2024

Must apply by 11:59 P.M. on November 12, 2024, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320742&PostingSeq=1

jeid-159db85accec2441aa3f5885cf54263aRequiredPreferredJob Industries

• Other

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