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Customer Technical Solutions

1 month ago

Denver, United States Disability Solutions Full time
Job Description You don’t see it, but it’s there. Our employees work on the world’s most advanced electronics. At Electronic Systems, you’ll be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our
differences, we’re innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our missions: “We Protect Those Who Protect Us®” and “We Innovate For Those Who Move The WorldTM.” Sound like a team you want to be a part of? Come build your career with BAE Systems.

In Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) Systems, you’ll help develop systems that sense, control, exploit and disseminate actionable information to warfighters supporting a variety of missions.

The Customer Technical Solutions (CTS) team at Advanced GEOINT Systems (AGS) provides on-site installation, configuration, support, and training for the various Geospatial eXploitation Products (GXP®) Platform, desktop, and mobile products in environments ranging from traditional desktop to cloud based implementations. The ideal candidate for this position will have experience in desktop, virtual server, and cloud based applications and services. Other duties will require troubleshooting customer issues and requests via e-mail, phone, and on-site customer visits. Customer interactions are documented in Salesforce (Customer Relationship Management). Software deficiency and enhancement requests are documented in Azure DevOps. Candidate will be required to conduct software demonstrations at trade shows, conferences, and customer sites, so strong presentation and public speaking skills are needed. Assist with training material development and other sales, marketing, testing, and customer support activities as required. Work with members of our software team, product managers, and customers to develop, integrate, and configure the different GXP® applications.

As a CTS representative, candidates will need to be self-motivated and self-sufficient in a fast paced, customer facing environment where you will often be GXP’s first impression for both analysts and leadership. You will be asked to actively seek new opportunities to grow the customer base, assist sales, and maintain relationships with existing customers by providing custom training at sites and technical support for GXP products. In this distinct environment, candidates will have the opportunity to travel and shape our current customer base and engage in unique opportunities within the company and at customer sites.

About GXP - The Geospatial eXploitation Products (GXP®) business provides licensed software capabilities and geospatial technology R&D. GXP’s ability to draw on internal data production and technology expertise has allowed it to deliver superior products to the user community. GXP often finds ways to improve software implementation through user conferences and regional workshops, where important feedback and insight is gathered from customers. GXP commercial software, GXP Xplorer, GXP WebView, GXP Fusion, SOCET GXP, GXP InMotion, and SOCET SET provide customers with comprehensive image and video analysis, data management and geospatial production capabilities, and state-of-the-art sensor-data processing and analytics technologies, providing compact and scalable solutions to challenging problems in areas of video analytics, sensor data processing, computer vision, and machine learning. These products serve government and civil customers’ needs for photogrammetry, mapping, GIS, image exploitation, precision targeting, GEOINT (geospatial intelligence), MOVINT (movement intelligence), 3-D visualization, simulation, and mission planning.

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.

Please note that pursuant to a government contract, the specific positions requires US citizenship status.Required Education, Experience, & Skills
  • Typically a Bachelor's Degree and 6 years work experience or equivalent experience
  • Experience in Geospatial software like SOCET GXP and GXP Xplorer
  • Information Technology (IT) administrator knowledge and experience
  • Strong analytical, problem-solving, and debugging skills.
  • Excellent communication skills, both written and verbal.
  • Attention to detail, design, and UX awareness.
  • Ability to work well in a very dynamic, fast-moving environment with high expectations.
  • Ability to work independently and with little supervision.
  • Remote application support.
  • Proficiency with virtual servers (HyperV and VMware).
  • Exceptional organizational and prioritization skills.
  • Strong problem solving and analytical skills to diagnose issues at system level, including Windows/Linux operating system, SQL Server, web services, and application integration.
  • Ability to track down root causes and prepare findings and resolution recommendations.
  • A valid passport and the ability to travel domestically or internationally.
  • Top Secret clearance required.
  • U.S. CITIZENSHIP REQUIRED. Candidates selected for some positions will be subjected to a government security investigation and will need to meet eligibility requirements for access to classified information.
Preferred Education, Experience, & Skills
  • Any certifications in SEC+, Network+, and Cloud+ would be ideal.
  • Familiarity with AWS environment
  • Top Secret/SCI


Pay Information
Full-Time Salary Range: $92290 - $156860

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.