Client Svc II Rep.

3 weeks ago

New York City, United States Disability Solutions Full time

Client Svc II Rep. - Convenience Care

US-NY-New York

Job ID: 32364
Type: Full-Time
# of Openings: 1
Category: Field Service
NY - New York - Park Ave-MS

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.



Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory.



About You: The Skills & Expertise You Bring

This is a customer-facing role, and requires compliance with customer policies and protocols, which, in light of the nature of the customers business, may include certain health-related screening and/or vaccinations (or proof of prior vaccination).

This position will support our customer at site locations throughout the NY metropolitan area.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.02 to 23.10/ hr

- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.



Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#PM20 #LI-JZ1 #LI-ONSITE

PI168f18b2effd-31181-35665565

  • Client Svc Ii Rep.

    1 week ago

    New York, United States Canon U.S.A., Inc. Full time

    Client Svc II Rep. - Convenience CareLocationUS-NY-New YorkCompanyCanon Solutions America, Inc.Requisition ID32364CategoryField ServicePosition TypeFull-TimeAbout the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactMain Responsibilities:- Promptly...

  • Client Svc II Rep.

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep. - Convenience CareUS-NY-New YorkJob ID: 32364Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main...

  • Client Svc II Representative

    3 weeks ago

    New York City, United States Disability Solutions Full time

    Client Svc II RepresentativeUS-NY-New YorkJob ID: 32376Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of...

  • Client Svc III Rep: Device Maintenance

    3 weeks ago

    New York City, United States Disability Solutions Full time

    Client Svc III Rep: Device MaintenanceUS-NY-New YorkJob ID: 32543Type: Full-Time# of Openings: 1Category: Field ServiceNY - NY-NYC Health-MSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.Your Impact Main...

  • Client Svc II Representative

    3 weeks ago

    New York, United States Canon Solutions America Full time

    Client Svc II Representative US-NY-New York Job ID: 32376 Type: Full-Time # of Openings: 1 Category: Field Service NY - New York - Park Ave-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs...

  • Client Svc II Representative

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II RepresentativeUS-NY-New YorkJob ID: 32376Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:-...

  • Client Svc III Rep: Device Maintenance

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc III Rep: Device MaintenanceUS-NY-New YorkJob ID: 32543Type: Full-Time# of Openings: 1Category: Field ServiceNY - NY-NYC Health-MSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely...

  • Client Svc Iii Rep: Device Maintenance

    1 week ago

    New York, United States Canon U.S.A., Inc. Full time

    Client Svc III Rep: Device MaintenanceLocationUS-NY-New York | US-NY-BrooklynCompanyCanon Solutions America, Inc.Requisition ID32543CategoryField ServicePosition TypeFull-TimeAbout the RoleAdvanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely...

  • AS - Client Service Rep

    2 months ago

    New York, United States Apollo Global Management Full time

    Position Overview AS - Client Service Rep Qualifications & Experience AS - Client Service Rep Pay Range The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and...

  • Client Svc Supervisor

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc SupervisorUS-NY-New YorkJob ID: 32358Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for...

  • Client Svc III Representative

    3 weeks ago

    New York City, United States Disability Solutions Full time

    Client Svc III RepresentativeUS-NY-New YorkJob ID: 32361Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.Your Impact Main...

  • Client Svc III Representative

    3 weeks ago

    New York, United States Canon Solutions America Full time

    Client Svc III Representative US-NY-New York Job ID: 32361 Type: Full-Time # of Openings: 1 Category: Field Service NY - New York - Park Ave-MS About the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Your Impact Main...

  • Client Svc III Representative

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc III RepresentativeUS-NY-New YorkJob ID: 32361Type: Full-Time# of Openings: 1Category: Field ServiceNY - New York - Park Ave-MSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely...

  • Field Svc II Technician

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField Svc II TechnicianUS-NY-New YorkJob ID: 32350Type: Full-Time# of Openings: 1Category: Field ServiceNY - NY-NYC Health-MSAbout the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon Solutions...

  • Field Svc II Technician

    3 weeks ago

    New York, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField Svc II TechnicianUS-NY-New YorkJob ID: 32350Type: Full-Time# of Openings: 1Category: Field ServiceNY - NY-NYC Health-MSAbout the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon Solutions...

  • Client Svc III Rep: Device Maintenance

    3 weeks ago

    New York, United States Canon Solutions America Full time

    About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwave Maintenance, Device, Solutions, Client, Manufacturing, Technology

  • Travel Allied Healthcare Professional

    5 days ago

    York, Pennsylvania, United States Manorcare Health Svc Full time

    We are seeking a talented Speech Language Pathologist to join our team at Manorcare Health Svc. This is a unique opportunity to work with a variety of clients and develop your skills in speech therapy.Benefits and OpportunitiesThis 13-week contract offers a competitive estimated weekly pay of $$1848.0, which does not include taxes, insurance, or other...

  • Speech Language Pathologist

    6 days ago

    York, Pennsylvania, United States Manorcare Health Svc Full time

    We are seeking a highly skilled Speech Language Pathologist to join our team at Manorcare Health Svc. This is an exciting opportunity for a therapist to gain diverse experiences and develop their professional skills.Job SummaryThis 13-week contract requires a minimum of 1-2 years of experience in speech therapy. As an SLP with GetMed Staffing, you will have...

  • SLP Therapist Opportunity

    5 days ago

    York, Pennsylvania, United States Manorcare Health Svc Full time

    We are currently seeking a skilled Speech Language Pathologist to fill a 13-week contract at Manorcare Health Svc. As an SLP with GetMed Staffing, you will have the opportunity to expand your professional network and gain valuable experience in speech therapy.About the RoleThis position requires a minimum of 1-2 years of experience in speech therapy. We are...

  • Therapy - SLP

    1 week ago

    York, United States Manorcare Health Svc Full time

    DetailsClient Name Manorcare Health Svc Job Type Travel Offering Allied Profession Therapy Specialty SLP Job ID 29816710 Job Title Therapy - SLP Weekly Pay $1848.0 Shift DetailsShift 8H Days Scheduled Hours 40 Job Order DetailsStart Date 12/23/2024 End Date 03/24/2025 Duration 13 Week(s) Job Description GetMed Staffing is searching for a strong SLP to assist...