Sr Customer Service Representative- Repair

4 weeks ago

PORTLAND, United States Genuine Parts Company Full time

SUMMARY: 
Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. 

JOB DUTIES 
• Responds to complex customer inquires regarding products and quotes for customers.
• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters. 
• Monitor service requests and assign technicians to appropriate jobs
• Communicate with customers to schedule appointments and provide updates on service status
• Maintain accurate records of service requests, work orders, and customer interactions.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. 
• Expedites backorders. May pull inventory and prepare order for shipment to customer. 
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. 
• Determines the most cost effective shipping method for customer orders. 
• May handle customer returns. 
• May be assigned to one customer. 
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives. 
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. 
• May be responsible for quality and/or safety in the branch. 
• Work directly with the Service Technicians in the shop to determine corrective repair actions.
• Performs other duties as assigned. 

EDUCATION & EXPERIENCE 
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. Mechanical and/or Industrial parts experience preferred.


KNOWLEDGE, SKILLS, ABILITIES 
• Reliability, organization, and attention to detail required. 
• Excellent communication skills including written, verbal, and listening. 
• Ability to multi-task and time management skills required. 
• Excellent computer skills. 
• Excellent negotiation skills. 
• Strong product knowledge. 

PHYSICAL DEMANDS: 

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. 

SUPERVISORY RESPONSIBILITY: 

BUDGET RESPONSIBILITY: No 

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  • Sr Customer Service Representative- Repair

    4 weeks ago

    Portland, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr Customer Service Representative- Repair

    1 month ago

    Portland, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr Customer Service Representative- Repair

    1 month ago

    Portland, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr Customer Service Representative- Repair

    4 weeks ago

    Portland, United States Genuine Parts Company Full time

    Job DescriptionSUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and...

  • Sr Customer Service Representative- Repair

    2 days ago

    Portland, ME, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr Customer Service Representative- Repair

    4 weeks ago

    Portland, ME, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr Customer Service Representative- Repair

    1 month ago

    Portland, ME, United States Genuine Parts Company Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior...

  • Sr. Customer Assistance Representative

    1 month ago

    Portland, United States Enterprise Mobility Inc Full time

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Sr. Customer Assistance Representative

    2 months ago

    Portland, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Sr. Customer Assistance Representative

    1 month ago

    Portland, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Sr. Customer Assistance Representative

    1 month ago

    Portland, United States Enterprise Mobility Inc Full time

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Service Assistance Representative

    1 month ago

    Portland, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Service Representative

    4 weeks ago

    Portland, Maine, United States Genuine Parts Company Full time

    Job Summary:As a Senior Customer Service Representative - Repair, you will be responsible for responding to complex customer inquiries regarding products and quotes. You will also be responsible for influencing Motion's gross profit through negotiating the sale price and purchase price, within certain parameters. Additionally, you will monitor service...

  • Sr. Customer Assistance Representative

    2 months ago

    Portland, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Sr. Customer Assistance Representative

    1 month ago

    Portland, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Service Representative

    5 months ago

    Portland, United States Providence Health & Service Full time

    Senior Customer Service Representative- HME Access- Portland, Oregon Schedule: Full Time, Day Shift, M-F (8:00 am to 5:00 pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Serv Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Customer Service RepresentativeProvidence Health & Services is seeking a Customer Service Representative to join our team. As a key member of our Home Medical Equipment (HME) team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Respond to customer inquiries and resolve...

  • Associate Customer Service Representative

    2 months ago

    Portland, United States Providence Health & Service Full time

    Associate Customer Service Representative Providence Home Services Oregon Schedule: M-F, 8:30 am 5:00 pm or 9:00 am - 5:30 pm with occasional Saturday Job description: The Home Medical Equipment Care Specialist I provides first line communication Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States NESCO Inc Full time

    Job Summary:Nesco Resource is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via various communication channels.Key Responsibilities:Interact with customers to resolve inquiries and issues in a timely and professional...

  • Customer Service Representative

    3 months ago

    Portland, United States Speedy Glass Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...