Patient Account Representative

4 months ago


SAN ANTONIO, United States Guidehouse Full time

Job Family:

Patient Account Representative


Travel Required:

None


Clearance Required:

None

What You Will Do:

Immediate hiring underway Hybrid opportunities in San Antonio, TX.

Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed We’d like the opportunity to welcome you onboard.

These are hybrid positions working three days from home and two days in our San Antonio office.

In this full-time role, we offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

The Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

 

Essential Job Functions:

  •  Heavy outbound calling  
  • Account Review
  • Customer Service
  • Account Updates
  • Medical Billing
  • Strong Verbal / Written Communication Skills  

Experience needed for insurance focused opportunities:     

  • Appeals & Denials

  • Medicare/Medicaid

  • Commercial & Federal insurance carriers

  • Insurance Follow-up

  • UB-04 & CMS 1500

  • Responsible for working on 40-70 Accounts Per Day

 

Duties and Responsibilities

  • Complete all business-related requests and correspondence from patients and insurance companies.

  • Minimum call requirement for self-pay representatives is 75 calls a day.

  • Complete all assigned projects in a timely manner.

  • Assist client and patients in all requested tasks.

  • Communicate to Guidehouse management areas of concern or areas of improvement.

 

Client Responsibility

  • Research and respond to all patient inquiries received by telephone and mail.

  • Update patient demographic information and initiate account adjustments.

  • Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.


What You Will Need:

  • High School Diploma or equivalent required.

  • 1+ year experience working in customer service or Healthcare setting.

  • For insurance specific clients: 1+ year medical provider experience working with UB04, appeals & denials.

  • Strong customer service skills / customer service experience required

  • PC skills in a Windows environment are required specifically Microsoft Word and Excel.


What Would Be Nice To Have:

  • Knowledge and utilization of desktop applications to include Word and Excel is essential for job responsibilities.

  • Ability to initiate and follow through on projects and work independently with minimal supervision.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.



  • San Antonio, TX, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Immediate hiring underway! Hybrid opportunities in San Antonio, TX.Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed! We'd like the opportunity to welcome you onboard. These are hybrid positions...


  • SAN ANTONIO, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:The Patient Account Representative is an extension of a client’s business office staff. This is a Hybrid position working two days in the San Antonio, TX office and three days working from home.Questions regarding this position, you may contact Chris Rivera...

  • Patient Representative

    24 hours ago


    San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.New Hires may receive UP TO $2,000 Sign-On Bonus!IntroductionWe are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as...


  • SAN ANTONIO, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do: The Insurance Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client...


  • San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Representative PRN opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCareNow, offers a total rewards package that supports the...


  • San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.IntroductionDo you have the PRN career opportunities as a(an) Patient Representative PRN you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsCareNow, offers a total rewards...


  • San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.Introduction Do you have the PRN career opportunities as a(an) Patient Representative PRN you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits CareNow, offers a total rewards...


  • San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.IntroductionWe are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.BenefitsCareNow, offers a total...


  • San Antonio, United States Methodist Le Bonheur Healthcare Full time

    DescriptionThis position is incentive eligible.Introduction We are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. Benefits CareNow, offers a...


  • San Antonio, United States Gonzaba Medical Group Full time

    This position is for the inbound GMG contact center. A Patient Service Representative's primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescriptio Patient Services, Representative, Patient, Processing, Healthcare


  • San Antonio, United States Conifer Health Solutions Full time

    Job DescriptionDay Shift Monday-FridayJOB SUMMARY Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route...


  • San Antonio, Texas, United States Graybar Full time

    Account Representative Role SummaryAs a key member of our team, you will be responsible for servicing key accounts and soliciting new business to maximize sales and profitability. This role requires strong communication, negotiation, and interpersonal skills to handle customer needs and requests, give presentations on new products, and answer questions on...


  • San Antonio, Texas, United States Charles Laubach - State Farm Agent Full time

    Are you a motivated and results-driven professional looking for a challenging and rewarding career in insurance sales? We are seeking a qualified Insurance Account Representative to join our team at Charles Laubach - State Farm Agent. As an Insurance Account Representative, you will be responsible for establishing customer relationships, providing...


  • San Antonio, United States Conifer Health Solutions Full time

    Job Description Day Shift Monday-Friday JOB SUMMARY Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route...


  • San Antonio, Texas, United States Sigma Full time

    Job SummarySigma Inc. is seeking a highly skilled Patient Financial Representative Senior to join our team in San Antonio, TX. This is a 3-month contract position that requires strong communication and problem-solving skills.Key ResponsibilitiesEnsure timely and efficient processing of patient accounts, including account resolution and reconciliation of...


  • San Antonio, Texas, United States Methodist Le Bonheur Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Representative to join our team at CareNow Urgent Care. As a Patient Representative, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesCheck-in patients in a timely manner and ensure all Web Check-in...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    Job SummaryUT Health San Antonio seeks a skilled Patient Services Representative-Intermediate to provide exceptional customer service to patients. This role involves scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.ResponsibilitiesVerify and/or obtain...


  • San Antonio, Texas, United States Conifer Health Solutions Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative III to join our team at Conifer Health Solutions. As a key member of our Patient Access Operations team, you will be responsible for ensuring seamless patient registration, pre-admission, and admission processes. Your attention to detail and excellent communication skills will be...


  • San Antonio, Texas, United States Community Care Partners Full time

    Job SummaryThe Patient Service Representative is a vital member of our team at Community Care Partners, responsible for delivering exceptional customer service and ensuring a seamless patient experience. As a key point of contact, you will be the first point of interaction for patients, providing a warm and welcoming environment that sets the tone for their...


  • San Antonio, Texas, United States Gerard Mora - State Farm Agent Full time

    Job DescriptionGerard Mora - State Farm Agent is seeking a skilled Insurance Account Representative to join their team. As a key member of the agency, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services. You will work closely with the agent to establish and meet...