E-Commerce Business Analyst

2 weeks ago

Atlanta, United States AmeriCold Logistics Full time

What You'll Do : Responsible for the planning, facilitating, leading, and completing of operational and continuous improvement initiatives that support cost reduction, productivity, and quality objectives of the company. This position is a key role in improving operational e-Commerce capabilities and promoting a culture of continuous improvement. The position is e-Commerce focused and supports regional initiatives that add value, reduce cost, deliver savings, improve quality, and focus on customer satisfaction.
Lead, mentor and manage operational e-Commerce improvement initiatives, regionally and at the site-level, applying lean and continuous improvement methodologies in order to meet project goals and milestones
Partner with process owners and business teams to create a culture which supports process management; data driven decision making, and continuous improvement; aligned with established strategy, vision, goals, and objectives
Partner on customer-facing projects, for the purpose of improving quality, exceeding service expectations, and maximizing customer satisfaction
Drive customer focus through supply chain initiatives, on-site production improvements, error-proofing, and defect reduction
Support revenue growth and reductions in controllable expenses, through cost analysis of customer business profiles and cost of service evaluations
Maintain project performance measures, reporting to leadership on project status
What Experience and Education You Need :
Bachelor's Degree
Previous work experience across multiple functions of distribution, logistics, or the warehousing related industry
Proficient with MS Office (Word, Excel, PowerPoint, etc.)
Proficient with process mapping and statistical analysis software (Visio and Minitab, or equivalent)
What Could Set You Apart :
Lean Six Sigma Black Belt certification
Experience around small parcel shipping
Working knowledge of warehouse operations, warehouse management system (WMS), and labor management systems (LMS)
Physical Requirements: Requires the ability to sit for long periods of time, with frequent interruptions Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks May require travel by automobile and airplane for business May require visits to warehouse operations in temperatures at or below freezing May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds Requires the use of various electronic tools
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer: Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.

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