Quality Assurance Supervisor

4 weeks ago

Pacific, United States Dairy Farmers of America Full time

General PurposeProvide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.  Job Duties and ResponsibilitiesAssist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectationsComplete required quality record review such as laboratory documentation, CCP, PC and other documentationWrite, review, and implement quality assurance proceduresRecommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the labAssist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activitiesProvide regular training, instruction, and guidance to employees on matters of food safety, quality, and complianceInitiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processesSupport customer, regulatory and third-party quality and food safety auditsInvestigate, find solutions, and implement remedies to quality issues and customer complaintsSupport and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organizationEnsure all process, product, or infrastructure changes are understood by employees in a timely fashionIdentify and retain highly effective personnel through proper selection, training, and establishing expectationsEnsure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respondFoster a positive and effective work culture with direct reportsDevelop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtimeMaintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectationsSupport the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trendsComplete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employeesFollow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirementsThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

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