MMT Intern

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.SummarySupport and maintain site IT infrastructure. Duties may include resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Duties may also include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/Mining support applications. Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks. Responsibilities include, but are not limited to, installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, server monitoring and maintenance, as well as, end-user device and software support. Must be a local applicant for this year round internship.Key Responsibilities Works on problems or tasks with close support of Simplot IT professionals while developing knowledge and independence.Perform installations, repair, upgrades, and troubleshooting for software and hardware.Provides application support, where applicable. Assesses problems/resolutions to determine where improvements can be made or trends identifiedProvide basic technical knowledge for end users to resolve network, voice, video, voice mail, or cellular problems.Typical EducationCompleted a minimum of 12 college or university credits in a technology related field.Relevant Experience  Must be willing to become comfortable in a manufacturing environment, to include working directly with people at all levels of the organization.Must have critical thinking and troubleshooting skills.Must be proficient using a Microsoft operating system and performing administrative functions associated with this environment. This will include, but is not limited to, remote assistance, remote desktop, event log review, knowledge base search, end-user troubleshooting, server management and maintenance, hardware maintenance, change management, and firmware updates.Must be able to coordinate, prioritize and follow up on multiple problems to completion.Technical Skills/ Proficiencies. Exposure and understanding of several of the following technologies: Microsoft Client/Server Operating Systems, Microsoft Office products, Active Directory, Group Policy, Printers, Peripherals, familiarity with a command line interface, scripting, Linux, monitoring software, virtualization software.Interested in development of working knowledge of network concepts and standard networking protocols (industrial protocols a plus). Excellent interpersonal and customer service skills.Works with an international team, is able to effectively work with individuals not physically present on site.Confidentiality: Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.IT Standards, Policies, Process: Knowledge and ability to use and administer the organization's technology practices, standards and procedures.Other InformationTravel may be required to other regional locations in order to resolve issues or provide on-site support. Work will be performed in onsite locations that will include non-traditional IT environments.   Able to do physical exertion, including but not limited toAbility to climb stairs multiple times per day, some locations do NOT have elevatorsAble to lift 50 lbs. (over your head, not just 'pick up')Ability to walkoverone mile per day without assistanceAbility to stand for extended periods of timeAdhere to all personal protective environment gear requirements and safety practices required at Simplot Manufacturing andWarehouse sites.Work in non-standard IT environments (manufacturing areas, cold, heat, noisy, dirty or wet environments).May include working at heights.Personal protective equipment as required at site.Job Requisition ID: 20116Travel Required:Pay Grade: Global Grade 1Location(s): L&L Feedlot Pasco - BurbankCountry: United StatesWage range or rate of pay: $17-21 an hour Plus annual incentive plan eligibilityThe compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.Attractive total rewards package that includes:  Medical, dental, vision coverage401(k) savings planPaid Family Building LeaveGenerous Paid Time Off - Eligible employees may accrue up to 160 hours in year 110 Paid HolidaysRelocation Assistance Program (where applicable)Education AssistanceBenefits details available at simplotbenefits.com**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.*Nearest Major Market: Kennewick