Customer Service Associate

2 weeks ago

Lake Elmo, United States Disability Solutions Full time

Did You Know?

A career in banking offers a huge variety of opportunities including the possibility of early responsibility, rapid career progression as well as good pay and benefits.

Lake Elmo Bank has built its tradition on a personal approach to banking. We get to know our customers so that we understand each customer's unique needs with the intent of building long-term financial relationships. This goal has been the foundation of our business for over 100 years. In addition to its main office in Lake Elmo, the Bank offers full-service banking at both their Oakdale and Stillwater locations.

Lake Elmo Bank has a current Full Time Personal Banker opening.

Type: Full Time Hourly. Work hours are scheduled between 8 a.m. and 5 p.m. Monday-Friday (1 hour lunch) Position includes a rotating Saturday schedule from 9 a.m.-12 p.m.

Benefits Include: Medical, Dental, Vision; Bank paid Life Insurance, Short Term Disability and Long Term Disability; Float time, vacation and sick time; 401(k); Employee Stock Ownership Plan.

Location: May work in Lake Elmo, Stillwater or Oakdale. Training will occur in Lake Elmo and then you will be assigned to one of our 3 locations. You may be asked to work at an un-assigned location as needed.

Education and Experience Requirements:

  • High School Diploma or GED required.
  • Associates or Bachelor's degree (B.A.) from a College or university preferred; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
  • Previous banking experience preferred, but will train.
  • Previous retail, customer service and/or cash handling experience highly preferred..

Major Responsibilities Include:

  • Providing customers personal service second to none by striving to meet their needs in a timely and friendly manner.
  • Contributing to a positive and productive work environment by working cooperatively and effectively as a member of a specific work group as well as a member of the entire Lake Elmo Bank team.
  • Supporting the community by active participation in worthwhile community projects.
  • Working effectively with each customer in the Bank to establish and enhance relationships, identify individual needs (loan and deposit) and tailor a set of services designed to meet those needs.
  • Assisting customers, by phone and in person, to respond to inquiries, execute transactions and resolve customer service issues.
  • Fully understand all Bank products, effectively explain products to customers, and make appropriate referrals to Consumer lenders, Home Equity lenders, Mortgage lenders, Investment and Trust Department.
  • Assisting customers with service problems to maintain goodwill and personally resolve problems always working to retain relationships whenever possible. Or direct the customer to the appropriate individual who can resolve the issue.
  • Actively identify customer needs and preferences and communicates observations to Supervisor and/or Retail Banking Manager.
  • Providing assistance with teller transactions and consumer loans as needed.

Knowledge, Skills and Abilities:

  • Proven ability to prioritize multiple tasks.
  • Exemplary, positive can-do attitude and work ethic.
  • Ability to independently problem solve.
  • Provide unequaled personal service to customers for a wide variety of banking products and services.
  • Contribute to a positive and productive work environment by working cooperatively and effectively as a member of the Lake Elmo Bank team.
  • Support the community by active participation in worthwhile community projects.

Our employees

  • Enjoy competitive pay, benefits and time off.
  • Several opportunities throughout the year to participate in employee and customer events..

About Us:

Lake Elmo Bank was chartered on August 1, 1911 and has built its tradition on a personal approach to banking. We get to know our customers so that we understand each customer's unique needs with the intent of building long-term financial relationships. This goal has been the foundation of our business for over 100 years.

Today, with assets over 500 million dollars, Lake Elmo Bank is among the larger community banks in the State of Minnesota. Because of its unique history and the Bank's commitment to community service, Lake Elmo Bank has successfully served the residents and businesses of the east metro area with a continued commitment to its tradition of service. Lake Elmo Bank was also voted "Best Bank" by the Stillwater Gazette Readers' Choice Awards.

Lake Elmo Bank is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact the human resources department.



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