Customer Service Representative

3 weeks ago

China Grove, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Do you have a passion for helping customers solve problems?

Customer ServiceRepresentative

Hiring onsite in San Antonio, TX

$15.00 HR

Great Benefitsand Incentives

Paid Training

Summary:

As an Onsite Customer Service Representative, you will be supporting our clients customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients customers, by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate
  • Acknowledge and resolve customer complaints and difficult situations.
  • Process required transactions via web-based applications.
  • Submit research requests in a concise yet accurate
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

  • Full Time Employment
  • Hourly Rate of $15.00 starting on day one
  • This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Business/Operations Hours: Monday Sunday, 24/7
  • Differential
    • Shift Differential of $1.50 an hourif working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm
  • Incentive Plan - Provides the opportunity to earn up toan additional $350 a monthcontingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training

Paid Training:

  • Training Schedule: Monday-Friday (11:00am-8:00pm)
  • Career Growth Opportunities
  • Great Work Environment

Benefits:

  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong commitment and work ethic.
  • Consistent attendance with ability to meet work schedule including the required training period.
  • Successful completion of Conduent 3-to-6-week new hire paid training programs
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms.
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative
  • Provide calm conflict resolution and problem solving for frustrated
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, orequivalent.
  • Six months minimum experience in call center, customer service and/or dispatcher experience.
  • Customer Service experience.
  • Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
  • Must be able to successfully pass a criminal background, credit check, and security fingerprint.

Preferred Qualifications:

  • 1+ years of previous call center experience

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

RequiredPreferredJob Industries
  • Other

  • Customer Service Representative

    5 days ago

    China Grove, North Carolina, United States Food Lion Full time

    As a Customer Service Representative at Food Lion, you will provide exceptional service to customers, ensuring fast, easy, flexible, and friendly interactions. This role requires being courteous, cooperative with other team members, and responsible for maintaining high standards according to the Front End Standard Practice Manual. You will assist in...

  • Customer Service Representative

    5 days ago

    China Grove, North Carolina, United States Food Lion Full time

    About This Opportunity">We're seeking a skilled Customer Service Representative to join our team at Food Lion! As a member of our store staff, you'll play a crucial role in delivering an exceptional shopping experience for our customers. Your primary responsibilities will include:">Main Responsibilities">">Delivering top-notch customer service to ensure...

  • Customer Service Representative

    5 days ago

    China Grove, North Carolina, United States Food Lion Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier Sales Associate at Food Lion. In this role, you will be responsible for delivering exceptional customer service, scanning customer orders, and handling payment transactions. The estimated salary for this role is around $20,000-$30,000 per year, depending on...

  • Customer Service Associate

    5 days ago

    China Grove, North Carolina, United States Family Dollar Full time

    About Family DollarFamily Dollar is a discount retailer offering a wide range of products and services to our customers. As a Customer Service Representative at Family Dollar, you will play a key role in providing an exceptional shopping experience for our customers.">Job SummaryWe are seeking a skilled Cashier/Customer Service Representative to join our...

  • Customer Service Representative

    5 days ago

    South China, United States Bar Harbor Bank & Trust Full time

    Job Overview: Bar Harbor Bank & Trust is seeking a Customer Service Representative to join our team in South China, ME. As the first point of contact for customers, this role is critical to our bank's success. We offer a competitive salary of $45,000 per year and a range of benefits including health insurance, paid time off, and retirement...

  • Customer Service Representative

    5 days ago

    China Grove, North Carolina, United States Food Lion Full time

    About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Cashier. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment.Responsibilities: Key responsibilities of this role...

  • Store Associate Representative

    5 days ago

    China Grove, North Carolina, United States Family Dollar Full time

    At Family Dollar, we are seeking a Store Associate Representative to join our team. As a customer-facing representative, you will be responsible for delivering exceptional service and ensuring a positive shopping experience for our customers.We offer an estimated salary of $37,000 - $42,000 per year, based on experience. You will also enjoy a range of...

  • Customer Service Representative

    3 weeks ago

    Shady Grove, United States Axiom Staffing Full time

    Axiom Staffing is recruiting for an Experienced Manufacturing Customer Service Representative: Conduct reoccurring production planning meetings with purchasing and military product production team members Reviewing, understanding, and supporting whol Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    5 days ago

    Maple Grove, United States League of Minnesota Cities Full time

    In this role, you will provide the frontline of customer service to the government center visitors and residents of Maple Grove. You will also be tasked to perform various general clerical and office support activities for all departments. As the Cus Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 weeks ago

    Pacific Grove, California, United States Domino's Pizza LLC Full time

    About the Role: We are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team at Domino's Pizza LLC. As a customer-facing representative, you will be responsible for taking in-person and phone orders, completing transactions with guests at the register, and providing excellent customer service skills.Key Responsibilities:Taking in-person and phone...

  • Customer Service Representative

    3 weeks ago

    Grove, United States Staffmark Full time

    Staffmark is hiring a Customer Service Representative in Shady Grove, PA. We are excited to support you in reaching your career and financial goals, providing the encouragement and resources needed to succeed. Apply today to be a part of a collaborative team dedicated to your success! Pay Rate: $18 - $20 per hour Shift: Monday - Friday | 8:00 AM - 5:00 PM ...

  • Customer Service Representative

    3 weeks ago

    Oak Grove, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Oak Grove, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    5 days ago

    Smiths Grove, Kentucky, United States Buc-ee's Full time

    Are you a customer-focused individual looking for a new challenge? Do you enjoy working in a fast-paced retail environment? If so, we encourage you to apply for our Customer Service Representative position at Buc-ee's. As a customer service representative, you will be responsible for providing exceptional customer service, answering questions, and resolving...

  • Customer Service Ambassador

    5 days ago

    China Grove, North Carolina, United States Circle K Full time

    As a valued member of our Circle K team, you'll have the opportunity to provide top-notch customer service and ensure a positive shopping experience for our customers. You'll be responsible for operating a cash register, processing sales, and handling customer complaints in a professional manner.Key Responsibilities:Provide exceptional customer service and...

  • Customer Service Representative

    4 weeks ago

    Locust Grove, Georgia, United States Domino's Pizza Full time

    Key Responsibilities:We are seeking a Customer Service Representative to provide world-class service to our customers. Key responsibilities include greeting customers, answering phone calls, and resolving customer inquiries in a professional and courteous manner.Requirements:Excellent communication and interpersonal skillsAbility to work in a fast-paced...

  • Customer Service Representative

    2 weeks ago

    Cottage Grove, Oregon, United States Dollar Tree Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $10.00 - $15.00 per hourJob Description:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in providing exceptional customer service and supporting store operations.Responsibilities:Provide excellent customer service by responding to customer...

  • Customer Service Representative

    5 days ago

    Pleasant Grove, Utah, United States SwimKids Utah Full time

    SwimKids Utah - Customer Service/Sales RepresentativeEstimated salary: $60,000 - $70,000 per year. We are seeking a highly motivated Customer Service/Sales Representative to join our team at SwimKids Utah in Pleasant Grove, UT.About the RoleThis full-time position earns a competitive wage and comes with great benefits, including a sign-on bonus, 401(k),...

  • Customer Experience Associate

    5 days ago

    China Grove, North Carolina, United States Family Dollar Full time

    **Job Overview**Family Dollar is seeking a skilled Customer Service Representative to join our team in [location]. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing a positive shopping experience. Key Responsibilities:Provide assistance to customers with product selection and answer...

  • Customer Service Representative

    2 weeks ago

    Willow Grove, Pennsylvania, United States Against All Odds Full time

    Against All Odds - Customer Service Representative**Job Description**As a Customer Service Representative at Against All Odds, you will be the face of our company, interacting with customers and resolving any issues that may arise. You will be responsible for maintaining a positive store environment, providing excellent customer service, and achieving sales...