Sr Production Support Analyst

3 weeks ago

Miamisburg, United States Disability Solutions Full time
Sr Production Support Analyst

Can you respond to system alerts and provide quick resolutions?

Do you enjoy collaborating with technical teams to solve problems?

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the Role

Provides guidance and leadership to the Command Center group and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. This role provides a mix of hands-on technical support and leadership to keep the team coordinated and focused on a variety of IT support responsibilities to maintain Reliability Availability and Performance (RAP) through continuous improvement initiatives and core processes.

Responsibilities

• Managing the daily support of systems and products to detect changes in system responses or operations

• Providing analytical support for the development and enhancement of system interfaces and tools

• Sharing knowledge and providing assistance to teams and individuals to help them learn and adapt to new technologies

• Collaborating with cross-functional Technical teams and vendors to provide prompt problem escalation and resolution

• Providing prompt, clear, and timely communications when logging and coordinating issues using problem Management and Escalation procedures

• Managing change, service requests, and closure of tasks to ensure all documentation is updated accordingly

Requirements

• Have experience and knowledge of the Problem Management escalation process

• Show knowledge of using analytics to identify problems and suggested ideas for resolution

• Have good verbal and written communication skills and be able to produce clear, concise technical documentation

• Have good Change Management skills and an understanding of the change request process

• Have good experience with batch processing and be able to perform recovery actions

• Have the ability and willingness to learn and adapt to new technologies and innovations

• Have experience collaborating with cross-functional teams to analyze, troubleshoot, and solve complex problems

• Have great knowledge in multiplatform environments, including UNIX_LINUX, Mainframe, VMS, and Windows Server

Work in a Way that Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

NOTE: This is a night position 6 PM - 6:30 AM, Sunday, Monday, Tuesday and every other Saturday.

  • Sr. Software Engineer

    3 days ago

    Miamisburg, United States AGM Tech Solutions Full time

    AGM Tech Solutions, on behalf of our highly reputable Client, is proudly hiring top talent to join their innovative team. Hybrid/Remote Hybrid Position Title: Sr. Software Engineer Position Summary: Function of the Group: Develop software enhancements aligned with business objectives associated with generating revenue, enhancing operational efficiencies and...

  • Senior Financial Analyst OH

    1 month ago

    miamisburg, United States Creative Financial Staffing Full time

    Job Title: Senior Financial Analyst Are you a seasoned financial expert with a sharp analytical mind and a track record of driving business success through data-driven insights? We're seeking a highly skilled Senior Financial Analyst to join our dynamic team and make a significant impact on our organization's financial strategies. Senior Financial Analyst...

  • Senior Financial Analyst OH

    1 month ago

    miamisburg, United States Creative Financial Staffing Full time

    Job Title: Senior Financial Analyst Are you a seasoned financial expert with a sharp analytical mind and a track record of driving business success through data-driven insights? We're seeking a highly skilled Senior Financial Analyst to join our dynamic team and make a significant impact on our organization's financial strategies. Senior Financial Analyst...

  • Sr Director, Marketing Large Law/Law Schools

    4 weeks ago

    Miamisburg, United States Disability Solutions Full time

    Are you passionate about leading a marketing a team?Are you an experienced marketing professional?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our...

  • Creative Financial Staffing | Senior Financial Analyst OH | miamisburg, oh

    1 month ago

    miamisburg, United States Creative Financial Staffing Full time

    Job Title: Senior Financial Analyst Are you a seasoned financial expert with a sharp analytical mind and a track record of driving business success through data-driven insights? We're seeking a highly skilled Senior Financial Analyst to join our dynamic team and make a significant impact on our organization's financial strategies. Senior Financial Analyst...

  • Financial Systems Technology Support Analyst

    4 weeks ago

    Miamisburg, United States Wilmerhale Full time

    Tracking Code2112-437Job DescriptionWilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and...

  • IT Analyst II

    1 month ago

    Miamisburg, United States Kettering Health Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...

  • Production Cost Controller

    7 days ago

    Miamisburg, Ohio, United States Staco Energy Products Co. Full time

    Job Opportunity:We are looking for a talented Plant Accountant to join our team at Staco Energy Products Co.This role involves managing the financial aspects of our manufacturing plant, ensuring accuracy and compliance.Main Responsibilities:Record and report financial transactions accurately and efficiently.Analyze and investigate production variances,...

  • Legal Product Specialist

    4 weeks ago

    Miamisburg, United States Disability Solutions Full time

    Are you passionate about helping clients meet their needs?Are you looking for an innovative role?About our teamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our...

  • Product Development Engineer

    4 days ago

    Miamisburg, United States Whitecap Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...

  • Legal Product Specialist

    4 weeks ago

    Miamisburg, United States Disability Solutions Full time

    Do you have a JD? Do you have excellent technical skills? About our teamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in...

  • Sr. Systems Engineer

    1 month ago

    Miamisburg, United States SNC Full time

    The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance &...

  • Sales Support Specialist

    6 days ago

    Miamisburg, Ohio, United States Family Dollar Full time

    About the RoleThe Sales Support Specialist role is an exciting opportunity to work in a fast-paced retail environment. You will play a vital part in creating a positive shopping experience for our customers, ensuring they feel valued and supported throughout their visit.Main Responsibilities:Customer Service Excellence: Offer assistance to customers, respond...

  • Product Development Engineer Summer Internship Role

    7 days ago

    Miamisburg, Ohio, United States Avery Dennison Full time

    Avery Dennison is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions.Job DescriptionAs a Product Development Co-Op, you will gain practical experience in product development and project management supporting media/customization projects.Key Responsibilities:Support...

  • Decision Support Director

    3 weeks ago

    Miamisburg, United States Disability Solutions Full time

    Decision Support Director - Print, Intelligize, Lex Machina, Casemap, Idex and Practical GuidanceAbout our teamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our...

  • Technical Support Specialist I

    3 weeks ago

    Miamisburg, United States Disability Solutions Full time

    Technical Support Specialist IWould you like to join our great tech support team?Are you a solutions oriented technical support professional?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for...

  • Highly Skilled Financial Strategist

    2 weeks ago

    Miamisburg, Ohio, United States Creative Financial Staffing Full time

    Company OverviewIn a rapidly evolving business landscape, our organization relies on strategic financial decisions to drive growth and success. As a dynamic player in the industry, we are seeking a highly skilled Senior Financial Analyst to join our team.Job DescriptionWe are looking for an experienced professional with a proven track record of delivering...

  • Customer Site Warehouse Support

    1 month ago

    Miamisburg, United States Fastenal Full time

    Job Description Customer Site Warehouse Support 3050 S Tech Blvd, Miamisburg, OH 45342 OH406 Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to...

  • Junior Analyst

    1 day ago

    Miamisburg, United States Fusion HCR Full time

    Responsibilities: - Conduct financial analysis and provide insights to support strategic planning and decision-making processes - Perform quantitative analysis and research to identify trends, patterns, and opportunities for improvement - Collaborate with cross-functional teams to gather and analyze data for business intelligence purposes - Prepare financial...

  • Sales Support Specialist

    6 days ago

    Miamisburg, Ohio, United States Family Dollar Full time

    Job Description: At Family Dollar, we are dedicated to providing an exceptional shopping experience for our customers. As a Customer Service Representative, your primary responsibility will be to ensure that every customer leaves our store satisfied. This includes: 1. Greeting customers warmly and offering assistance with finding products 2. Answering...