Restaurant Shift Leader

2 months ago

Charlotte, United States Zaxby's Full time

As the team at Zaxby's expands, we're saving a seat for youTo our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to workShift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.Why work at Zax?FREE Meals On Shift & 50% Off Meals Off ShiftFlexible ScheduleEarly Access to PayPaid TrainingOpportunities to AdvanceBenefitsRecognition ProgramEmployee Referral Program401(k) With Employer Match (additional eligibility requirements)Additional Full-Time BenefitsMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityEmployer Paid Life InsuranceDuties and ResponsibilitiesComplete all training requirements including:Zaxby's Shift Leader Development PlanFood Safety CertificationAny additional training required by Zax LLCCreates a culture of high-performance and trains and coaches team members to meet all company standardsMentor, coach and develop team members and communicate performance concerns to your General ManagerPrioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful mannerCreate and maintain a positive culture and healthy team morale through recognition and leading by exampleCommunicates shift goals and motivates team members to meet goals and perform to their highest ability level.Delegates tasks to team members and supervises performance during a shiftMaintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and proceduresEnsure service, product quality, and cleanliness standards are consistently upheldEnhance guest experiences by ensuring that team members satisfy and exceed guest expectationsReceives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessaryTracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfactionPlans shift duties and ensures opening and closing duties are completeCollaborates with management team to develop goals and reports back to management on goal progressEnsure processes, policies, and procedures are properly followed throughout daily operationsFollows company cash management policiesMaintain compliance with federal, state, and local laws and guidelinesUtilize management tools and keep neat, accurate, and current recordsMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresImmediately report all human resources and risk management concerns to your General Manager and District ManagerEscalate other concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob Qualifications The following requirements must be met in order to qualify for this position. Must be 18 years of age or olderMust have reliable transportationAvailable to work 9 to 28 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background checkDemonstrates leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience preferredCapability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

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