IT Support Technician II

3 months ago


Perry, United States Jack Link's Full time

Company DescriptionWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.We're a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey
whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It s a journey we share with you. It s the journey forward of our people, of our communities, of our category with a reverence for quality and an irreverence for the status quo. At Jack Link's Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link s Protein Snacks portfolio of brands includes, Jack Link s, Lorissa s Kitchen, MATADOR Jerky, BiFi and Peperami.Job DescriptionOur IT Support Technician II will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.The duties and responsibilities of this position shall consist of, but not be limited to, the following:Build and test standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardwareInstall, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated softwareIdentify and test patch sets for end user devices according to patch and security policies with the JLBJ environmentUtilize and update enterprise ticketing system to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problemsPerform level 1 and 2 analysis, diagnosis, and resolution of technical problems for a variety of end users.  Identify, test and implement corrective hardware solutions, including off-site repair, as neededProvide incident management through help desk notification and trackingComplete all requested move, add, and changes for customersRespond to customer issues through email, phone and in person requestsBe a point of contact for the Jack Link s Global Help Desk for IT support and coordinate with Global Infrastructure, application teams, and the IT Security Team as needed to support the business needsMaintain an inventory of all computers, monitors, printers, scanners, licenses, etc. for the local siteAs a part of the Jack Link s Global Help Desk, be a part of team collaboration, knowledge growth (creating Knowledge Base articles for team use, share knowledge), and follow all processes and proceduresEnsure completion of all IT onboarding activities for new team membersProvide on-call, off-hours and weekend support, on a rotational basis, as assigned to support the JLBJ staffProvide onsite support, listed above, to second location 10% of time (1 day every month or as needed)Support Infrastructure engineering in technical implementations of hardware/softwareProvide global monitoring and alert response to events via Logic Monitor technologySupport the IT devices that enable plant technology to runBe able to represent IT to the plant for Operational Technology projectsPerforms other duties and responsibilities as necessaryQualificationsRequired Education:High School diploma or equivalentRequired Experience:2+ years desktop support experience.2+ years
experience supporting Windows end points (Laptops Desktops).1+ years Linux operating system.Strong customer-service orientation.Demonstrate strong problem-solving skills.Ability to work in a cross functional team.Ability to effectively communicate technical information to non-technical personnel. Able to read and understand technical manuals and procedural documentation.Effective interpersonal skills and relationship-building skills.Strong written and oral communication skills.Self-motivated and directed with keen attention to detail.Knowledge of current technological developments and trends in industry.Valid driver s license and insurable.Ability to travel to other plants Preferred:2 year technical degree in computer science field    REQUIRED SKILLS, KNOWLEDGE and ABILITIES:Excellent verbal and written communication skills; must work effectively with all levels of management and team membersMust demonstrate effective leadership, problem solving, presentation, and team member motivational skills.Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.Additional InformationEQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:Jack Link s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.E-VERIFY:Jack Link s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.  For information about the E-Verify program, please visit:  http://www.uscis.gov/e-verify/employeesAll your information will be kept confidential according to EEO guidelines.



  • Perry, Georgia, United States Jack Link's Protein Snacks Full time

    Job Title: IT Support Technician IIWe are seeking a highly skilled and motivated IT Support Technician II to join our team at Jack Link's Protein Snacks. As a key member of our IT department, you will provide exceptional technical support to our team members and enterprise projects in a fast-paced environment.Key Responsibilities:Build and test standard...


  • Perry, Georgia, United States Jack Link's Protein Snacks Full time

    Job OverviewCompany Overview:At Jack Link's Protein Snacks, we pride ourselves on being pioneers in the snacking industry. Our commitment to innovation and quality has made us a global leader in meat snacks, driven by a passion for excellence and a dedication to our customers.Position Summary:The IT Support Technician II plays a crucial role in delivering...


  • Perry, Georgia, United States Jack Link's Beef Jerky Full time

    Company Overview At Jack Link's Protein Snacks, we embrace the spirit of adventure and innovation. Our family-owned business has transformed a traditional recipe into a leading global snacking brand, specializing in high-quality meat snacks. With a commitment to excellence, we strive to satisfy our customers' cravings while supporting their journeys, whether...


  • Perry, United States HPC Industrial Full time

    HPC Industrial, a leading provider of environmental, energy, and industrial services, is seeking a skilled Environmental Technician II to join our team.This role will involve active fieldwork, responsible for tasks associated with hazardous waste cleanup, site remediation, equipment decontamination, and handling of hazardous materials.We are looking for...

  • IT Support Specialist

    4 weeks ago


    Perry, Georgia, United States Jack Link's Beef Jerky Full time

    Job Title: IT Support Technician IIAt Jack Link's Protein Snacks, we're on a mission to become the World's #1 Protein Snack Company. We're a company built by innovators, driven to not only satisfy your hunger but to also feed your journey. We're looking for an IT Support Technician II to join our team and help us achieve our vision.Job Summary:The IT Support...


  • Perry, Georgia, United States Jack Link's Beef Jerky Full time

    Company Overview At Jack Link's Protein Snacks, we embrace innovation and are committed to delivering quality products that fuel your adventures. As a family-owned leader in the snacking industry, we pride ourselves on our dedication to our customers and our communities. Our mission is to be the world's foremost protein snack company, driven by a passion for...

  • IT Support Specialist

    3 weeks ago


    Perry, United States Jack Link's Beef Jerky Full time

    Job Title: IT Support Technician IIWe are seeking a highly skilled and motivated IT Support Technician II to join our team at Jack Link's Protein Snacks. As a key member of our IT department, you will provide exceptional technical support to our team members and enterprise projects in a fast-paced environment.Key Responsibilities:Build and test standard...

  • IT Support Specialist

    2 weeks ago


    Perry, Georgia, United States Jack Link's Beef Jerky Full time

    Job Title: IT Support Technician IIAt Jack Link's Beef Jerky, we're looking for a highly skilled IT Support Technician II to join our team. As a key member of our IT department, you will provide top-notch technical support to our team members and enterprise projects in a fast-paced environment.Key Responsibilities:Build and test standard system builds for...


  • Perry, United States TT Electronics Full time

    Overview and Responsibilities The Engineering Technician is an integral part of the Engineering department. This role provides technical support to the operations team and is responsible for the maintenance, repair, and programming of manufacturing equipment. Core Responsibilities: Preventative maintenance and minor repairs on process area...


  • Perry, Georgia, United States K.A. Recruiting Full time

    Exciting Opportunity for Medical Laboratory TechniciansWe are seeking a highly skilled Medical Laboratory Technician to join our team at a leading 600+ bed nationally-verified Level I-designated Trauma Center in Central Georgia.Key Responsibilities:Perform various laboratory tests and procedures to analyze patient samplesEnsure accurate and timely results to...


  • Perry, United States Bobcat of Lake County - Leppo Rents Full time

    Job SummaryWe are seeking a skilled Heavy Equipment Technician to join our team at Bobcat of Lake County - Leppo Rents. As a key member of our service team, you will be responsible for diagnosing and repairing a variety of heavy equipment, including heavy construction equipment, trucks, generators, and aerial equipment.Key ResponsibilitiesDiagnose and repair...

  • Pharmacy Technician

    7 days ago


    Perry, United States Walgreens Full time

    Job Description:We are seeking a skilled Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and supporting our pharmacists in the practice of pharmacy.Key Responsibilities:Assist pharmacists in the performance of pharmacy duties, including the preparation and...

  • Auto Technician

    2 weeks ago


    Perry, United States CarMax Full time

    6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088CarMax, the way your career should be! CarMax is now hiring Automotive Technicians! Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax’s high standards. Automotive...


  • Perry, Georgia, United States Fire Protection Services, LLC Full time

    Job OverviewFire Protection Services, LLC is a leading provider of fire safety solutions, seeking a skilled Fire Alarm Technician to join our team in Perry, GA.This full-time role involves inspecting, testing, and maintaining fire alarm systems, working with various brands, including Fire-Lite, Silent Knight, Notifier, Honeywell, EST, and others.We offer a...

  • Automotive Technician

    4 weeks ago


    Perry, United States CarMax Full time

    6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088CarMax, the way your career should be! CarMax is now hiring Automotive Technicians! Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax’s high standards. Automotive...


  • Perry, United States DaVita Full time

    About DaVitaDaVita is a clinical leader in the healthcare industry, with a strong commitment to providing quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.Job SummaryWe are seeking a Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in...

  • Automation Technician

    2 weeks ago


    Perry, Georgia, United States Perdue Full time

    Job SummaryWe are seeking a highly skilled Automation Technician to join our team at Perdue Foods. As an Automation Technician, you will be responsible for troubleshooting and performing preventative maintenance on various building systems, production equipment, conveyers, automation equipment, and robotic equipment.Key Responsibilities:Propose, specify,...


  • Perry, Georgia, United States Fire Protection Services LLC Full time

    Join Our Team as a Fire Alarm TechnicianWe are seeking a highly skilled and experienced Fire Alarm Technician to join our team at Fire Protection Services LLC. As a Fire Alarm Technician, you will be responsible for the inspection, testing, and maintenance of fire alarm systems in Perry, GA.About the RoleThis is a full-time position that requires 7-10 years...


  • Perry, United States Strategic Systems Full time

    Job Title: Field Network Technician ll Duration: Fulltime role Shift timings: M-F 8-5 Locations: East of Columbus counties: Licking County Muskingum County Perry County Fairfield County Hocking County Athens County Morgan County Job Description IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC...


  • Perry, United States Strategic Systems Full time

    Job Title: Field Network Technician llRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Duration: Fulltime roleShift timings: M-F 8-5 Locations:East of Columbus counties:Licking CountyMuskingum CountyPerry CountyFairfield CountyHocking CountyAthens CountyMorgan County Job...