Cub Arden Hills

3 weeks ago

Arden Hills, United States UNFI Full time

POSITION TITLE: CashierACCOUNTABLE TO:
Customer Service ManagerPRIMARY OBJECTIVETo perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.NATURE AND SCOPEPrimary emphasis in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. The position requires on-going customer interaction, providing prompt, courteous and accurate service. This position requires on going social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.ESSENTIAL POSITION FUNCTIONSAssist customers and ensure proper service levels and courtesy from all associates- Greet and thank customers- Answer or refer questions and respond to customer requests as needed- Bring customers to location of item- Perform price checks - Respond to customer assistance needs/calls promptly- Direct customer problems to management as appropriate- Monitor and ensure prompt, courteous, and accurate customer relations Functional RequirementsFrequent: Physical
lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching, standing and turningMental
judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math Occasional: Physical
lifting/carrying over 50 lbs., equipment operation
(calculator) squatting, stooping/bending and walkingPerform product scanning and processing of customer order in an accurate, efficient and prompt manner - Ensure minimal waiting time to each customer- Account for all products in and under the cart before beginning customer order.- Ask for coupons before beginning an order and codes coupons accurately- Scan each item so it is properly identified by the register system- Obtain prices for items not identified by the register system and completes scan error forms for discrepancies- Has working knowledge of most frequent product codes and new items- Use care in handling of products- Utilize proper etiquette for intercom calls- Follow policy and procedures when handling tobacco, alcohol and lottery transactionsFunctional RequirementsFrequent: Physical
lifting/carrying to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching and standing, turning Good judgment is required for this position as there may be times when direct supervision may not be immediately available.memorization, reading, writing, mathOccasional: Physical
lifting/carrying over 50 lbs., equipment operation (calculator), squatting, stooping/bending, walkingEnsure properly handling of all forms of tender and coupons- Count and enter cash into register system- Enter credit and debit card transactions into register system- Enter electronic transactions (food stamps) into the register system- Verify information on check, enter and appropriately utilize check verification system and tender check into register system- Ensure coupons are valid, enter to correct department- Maintain clean, neat and organized till and work areaFunctional RequirementsFrequent: Physical
equipment operation (register, check verification machine, coupon machine), standing and turning Mental
judgment/decision making, social skills/verbal interaction, memorization, reading, writing and mathOccasional: Physical
equipment operation (calculator)Ensure accurate handling of all voids, returns, refunds and exchanges- Follow store return, refund and exchange policies - Complete refund forms and record on register log- Handle transaction in a courteous and efficient manner- Call for shop back of perishable product as requiredFunctional RequirementsFrequent: Physical
equipment operation (register, check verification machine, coupon machine), standing and turning Mental
judgment/decision making, social skills/verbal interaction, memorization, reading, writing and mathOccasional: Physical
equipment operation (calculator)Follow front end safety and security procedures- Use appropriate scanning techniques and ergonomic methods - Know and understand store emergency procedures- Apply security tape as needed for proof of purchase- Notify appropriate personnel in case of theft or shopliftingFunctional RequirementsFrequent: Mental
judgment/decision makingOccasional: Mental
memorization, social skills/verbal interactionAssist with front end maintenance and cleaning- Clear floor and carts, cleans and stocks registers, fills bag stations, assembles tote boxes, performs shop back- Straighten and fill product at check stands as directedFunctional RequirementsFrequent: Physical
lifting/carrying to 50 lbs., pushing/pulling to 10 force pounds, equipment operation (shopping cart, flat bed), squatting, stooping and bending
Mental
judgment/decision making and memorizationFollow all store and department policies and proceduresFunctional RequirementsFrequent:
Mental
judgment/decision making, social skills/verbal interaction,
memorization, reading and writingPerform other duties as assigned or delegatedNote: *Within each essential functional requirement,
Frequent
represents approximately 15% of the work shift or at least ten repetitions per work shift.
Occasional
represents approximately less than 15% of the work shift or fewer than 10 repetitions per work shift*Management retains the discretion to add or to change the position functions at any time.*Position functions may vary by store locationMy Cub. My Way.We provide our customers the best grocery experience period by personalizing our customers
evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.

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