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Maintenance Technician

2 weeks ago

Minneapolis, United States Invitation Homes Full time

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals.  Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out.  Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse   We are seeking candidates with a drive to excel in our thriving organization.  We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach.  As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.  Apply today  We’re looking forward to getting to know you Job SummaryThe Maintenance Technician is an important role with direct contact with our residents, providing a top-notch customer experience while responding to maintenance needs for the company’s portfolio of single-family homes.  This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.Essential Job Duties and ResponsibilitiesRespond promptly and professionally to maintenance service requestsProvide excellent customer service to prospective and current residents and promote a quality living experience for all residentsPerform ProCare visits periodically throughout resident's lease term to perform preventive maintenance and repairs across multiple trade categories (e.g. HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) in order to reduce future reactive maintenance service requestsComplete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attentionUnderstand and review Technician-specific reports/scorecards to identify opportunities for improvementProvide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.Perform repairs to vacant properties while they are on-the-market or during the turn processProperly utilize and care for company supplied tools, materials and vehiclesPerform other duties as assignedEducation and/or ExperienceHigh School diploma or equivalentMinimum one year of previous experience in property management maintenance, other building maintenance or related experience is requiredSkills/Specialized KnowledgeExcellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult peopleStrong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlinesKnowledge of federal fair housing laws and any applicable local housing provisionsAbility to read, write and understand EnglishAbility to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systemsProfessional verbal and written communication skills; ability to effectively communicate with a diverse workforceAbility to perform basic mathematical functionsAbility to multi-taskAbility to make quick and effective decisions and analyze and resolve problemsAbility to work in a fast- paced, ever changing environment; must be adaptable and flexibleAbility to maintain confidentialityAbility to drive an automobileLicenses or CertificationsCurrent driver's license and automobile insurance requiredLicenses and/or certification as required by state lawThe following certifications are preferred but not required:OSHA 10EPA Certification, Type I and IIHVAC CertificationCPO certification (pool)Other RequirementsAbility to be at work on a regular and consistent basis; Overtime may be required for this position. Must maintain professional appearance and comply with prescribed uniform and appearance policyMust comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriateAbility to work weekends and non-traditional holidays if neededMust be reachable via phone, except during approved time offMust provide basic hand and power toolsExtensive travel within assigned portfolio requiredPhysical and Mental DemandsStanding, walking, and/or sitting for extended periods of timeFrequent climbing, reaching, and use of fingersModerate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearingSustains substantially recurring movement to fingers, hands, wrists, legs, and feetAbility to lift and/or move an excess of 50 pounds or moreAbility to use standard maintenance equipmentAbility to operate assigned equipment and vehiclesAbility to verbally communicate to exchange informationWork EnvironmentIndoor and outdoor field environmentExposure to atmospheric conditionsTravel from site to siteWork and/or walk on various types of surfacesSalary Range$21.02 - $36.44Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.