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Customer Support Representative

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Mendota, United States ADM Full time

Job Description Customer Support Representative - Mendota, ILADM Ag Services & OilseedsThis is a full-time, non-exempt position.This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Northern IL region.As a member of the Customer Support Team, this individual will represent ADM well by being customer-focused, committed to accuracy and reliability in a fast-paced environment.
ResponsibilitiesPartner with the Origination Team to create and maintain excellent relationships with customersObtain strong working knowledge of ADM products and systemsInteract with customers regarding orders and documentation needsFollow through on logistics for shipments from origin to destinationProcess invoices and monitor accounts receivableReview various reports daily to balance, ensure accurate application, etc.Process customer requests and respond to inquiriesResearch and obtain resolution of any customer issuesCross training on all CSR responsibilitiesOther reasonable tasks as assigned by managerSkills and QualificationsA service-oriented focus on both internal and external customersAbility to multitask, adapt and preform consistently in a fast paced environmentStrong written and verbal communication skillsAbility to collaborate in and work as a teamA positive customer centric dispositionProficiency in Microsoft Excel, Word and OutlookThe ability to learn web-based and other computer applications as neededExperience using internal systems is preferredAssociate's degree or previous Customer Support experience is preferredDecision-making abilitiesAttention to detailADM requires the successful completion of a pre-employment drug screen and a background check. "AJCIND" REF:89304BR