Sr Engineer, Tech Support

1 week ago

Overland Park, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview
Supports end to end Automated Logic Corporation (ALC) WebCTRL Building Management System (BMS) networks and solutions, design review, validation, testing and operations acceptance for all new or expansion nodes/platforms or services being introduced into T-Mobiles WebCTRL BMS (Primary) and other BMS related system platforms including Ecostruxure, Niagara, Alerton. Performs diagnostic investigation into complex BMS network issues to resolve and identify root causes. Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the BMS platforms. Evaluate and report on design, reliability and maintenance problems to the relevant T-Mobile design or BMS vendor organizations and provide design recommendations to improve the overall internal customer experience and to drive long-term system improvements. Position serves as primary interface between T-Mobile and its BMS, A&E and equipment support Vendors for technical escalation and problem management of the BMS issues and to provide technical solutions for the system and end-users. This position provides Subject Matter Expert (SME) level and BMS programming support in multiple disciplines for end to end BMS network and solutions design review, validation, testing and operations acceptance for all new or expansion BMS nodes/platforms, critical facility equipment and services being introduced into T-Mobile Critical Facilitesnational portfolio . This position uses extensive WebCTRL and BMS programming knowledge and strategy to carry out expert level diagnostic investigation of BMS system issues, to identify and resolve the root causes. Provides technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting and testing complex Critical Facilities sysems networks and systems. This position identifies BMS technical development opportunities for other engineers, develops and implements technical training programs as needed. This position analyzes, design, reliability and maintenance problems to the relevant T-Mobile and vendor organizations and provides design improvement recommendations to improve the overall reliability and effectiveness of the BMS System functionality and drives sustained long-term benefits. Works on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Job Responsibilities:
  • BMS System Owners Representative- Understand all aspects of the BMS Systems Webctrl-Primary, Ecostruxure & Niagara-Secondary) while supporting the growth and development of the BMS system while ensuring accurate visibility, alarming and monitoring of 150+ critical facilities across the country. Able to create operators and privileges, develop schedules, troubleshoot with alarms and trends, and document using WebCTRL's reporting features Able to configure and deploy complex features, such as advanced alarming and custom trending. They will also able to set up location-dependent security privileges, as well as operators and privileges within groups.
  • BMS Design- Review and design complete building automation systems, including controllers, electromechanical devices, sensors, networks, and computer hardware.
  • Sequences- Create and review sequences of operation for common mechanical and electrical building systems to ensure functionality and consistency.
  • Program Library- Document and review BAS design and manage revision control for designs programs and graphics.
  • Configurations - Configure WebCTRL system using Site Builder.
  • Programming- Create and Edit Program control algorithms, including third-party integration using Eikon. Able to create complex control programs and logic symbols. Identify programming as it is implemented within a complete system, and utilize naming standards to create a library for quickly placing previously developed logic into new systems, making programming more efficient. Able to create a properties page, simulating a control program, and major customization to EquipmentBuilder programs.
  • Graphics- Develop and review graphical and text-based interfaces for BAS using Eikon and ViewBuilder. Able to identify, define, and/or apply advanced conditional expressions, WebCTRL paths for system/ equipment linking, and complete customization of equipment graphics, including HTML controls, external links, document links, email links, and custom images and symbols for WebCTRL graphics.
  • Networking & Integration- Able to design complex network systems as well as troubleshoot networks with Wireshark. Able to set up complex Automated Logic networks, troubleshoot networks, and create a secure WebCTRL site. Able to troubleshooting a WebCTRL system by reading and understanding a Wireshark capture and the dynamic BACnet binding process. Understands the theory behind the BACnet protocol and how to seamlessly integrate third-party BACnet devices into a WebCTRL system. Utilize EIKON, Networking, and ViewBuilder skills to read and write BACnet objects while following a sequence of operation to incorporate them into a WebCTRL system without stressing the network.
  • BMS Testing and Commissioning- Support and review functional testing (commissioning) for building systems. Able to confidently install, commission, troubleshoot, and edit a WebCTRL system utilizing EIKON, SiteBuilder, ViewBuilder, and WebCTRL.
  • Documentation- Review As-Built documentation incorporating all changes since the submittal.
  • Design Standards- Adhere to project requirements, company, and customer standards in all aspects of design, programming, and implementation.
  • Support- Provide technical support to project and operations teams to ensure design intent requirements and proper solutions are implemented.
  • Training- Develop and assist with system specific training courses targeting the needs of various system user groups
  • Risk Assessment- Identify and communicate opportunities and risks related to functionality, cost, time, and technical considerations.
  • RFI Response- Create and Respond to RFIs promptly.


Education:
  • Bachelors Degree - Mechanical or Electrical Engineering (or equivalent experience)
  • BMS Programming - Automated Logic WebCTRL Factory Training Completion (Desired)


Work Experience:
  • 4 - 7 years of Building Management Systems Programming including the use of Automated Logic Programming Toolset Eikon Logic, Site Builder
  • 1 - 2 years of Visio, AutoCAD, Revit or other design application


ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
  • BMS Programming - Automated Logic - Eikon Logic
  • BMS Graphics - Automated Logic - Site Builder

LICENSES/CERTIFICATIONS:
  • ALC Owner Operator: I, II $ III Certificates (Desired)
  • ALC EIKON I & II Course Completion (Desired)
  • ALC ViewBuilder I & II Course Completion (Desired)
  • ALC Networking I & I (Desired)
  • ALC BACnet Integration II (Desired)
  • ALC Modbus Integration II (Desired)
  • ALC Field Technician I (Desired)


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $87,700 - $158,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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