Customer Care Representative

35 minutes ago

LAS VEGAS, United States Disability Solutions Full time
Category : Customer Service/Support

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

 

Teleperformance and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

 

This position will be based on-site at our Las Vegas, Nevada location.

Your Responsibilities

As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers
  • Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
  • Answer Operator calls (Internal/External)
  • Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer
  • Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management
  • Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met
  • Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times
  • Escalating difficult and complex situations to Team Leaders as they arise
  • Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
  • Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
  • Works diligently to support company culture and team philosophy throughout the property.
  • Comply with all departmental and company policies including company  business ethics guidelines.
  • Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information
  • Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions
  • Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
  • Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Two year or more of directly related experience in an inbound contact center or face to face customer service  or similar customer service role
  • Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
  • Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous;
  • Proficiency in basic Windows and MS Office packages is very important
  • Strong verbal communication skills
  • Language Requirements: Bilingual (English & Spanish)
  • Experience handling customer calls in a 24x7 sales-oriented inbound environment
  • Experience handling reservations or in the casino / hospitality industry is considered a plus
  • Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

 

Teleperformance is an Equal Opportunity Employer

  • Customer Service Representative

    15 hours ago

    Las Vegas, Nevada, United States FREEDOM CARE , LLC Full time

    About FreedomCare, LLCWe're a leading provider of home care services in the US. Our mission is to deliver high-quality care that improves the lives of our patients and their families.Why Work with Us?Make a Difference: As a customer service representative, you'll play a vital role in supporting individuals and their families in need.Growth Opportunities: We...

  • Customer Care Representative

    14 hours ago

    Las Vegas, Nevada, United States Teleperformance USA Full time

    Category :Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Customer Service Representative

    6 days ago

    Las Vegas, United States Royal Roots Enterprise Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Royal Roots Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service...

  • Customer Service Representative

    8 hours ago

    Las Vegas, Nevada, United States Royal Roots Enterprise Full time

    The customer comes first within the hospitality industry and that is no exception at Royal Roots Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2705397: 1212 E Tropicana Ave, Las Vegas, Nevada 89119 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    1 week ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2709524: 5280 S Decatur Blvd, Las Vegas, Nevada 89118 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2703363: 1777 E Warm Springs Rd, Las Vegas, Nevada 89119 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenge Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer service Representative

    4 days ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2701791: 3901 E Lake Mead Blvd, Las Vegas, Nevada 89115 Availability - Shift/ Days Full time Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    3 days ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2703364: 9487 S Las Vegas Blvd, Las Vegas, Nevada 89123 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2701364: 3285 S Nellis Blvd, Las Vegas, Nevada 89122 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2701254: 3435 N Rancho Dr, Las Vegas, Nevada 89108 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    1 week ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2709555: 9875 S Decatur Blvd, Las Vegas, Nevada 89141 Availability - Shift/ Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have th Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2701951: 5685 S Eastern Ave, Las Vegas, Nevada 89119 Availability - Shift/ Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 days ago

    Las Vegas, United States Circle K Stores, Inc. Full time

    Store 2701246: 5400 Vegas Dr, Las Vegas, Nevada 89108 Availability - Shift/ Days Part time Day Shift - Evenings Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be cha Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Care Representative I

    2 weeks ago

    Las Vegas, United States Elevance Health Full time

    Anticipated End Date: 2025-03-21 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: This is a hybrid position and onsite training will be required for the first 10 weeks. We are hiring for specific office locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, Winston-Salem NC, Savannah GA and...

  • Customer Service Representative

    5 days ago

    Las Vegas, United States Arthur J. Gallagher & Co. Full time

    The Customer Service Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance. Essential Duties: Responsible for the servicing of existing clients-identifying and assessing custo Customer Service Representative, Customer Service, Representative, Retail, Insurance

  • Customer Care Representative

    9 hours ago

    Las Vegas, Nevada, United States Teleperformance USA Full time

    Job Description Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Kalco Lighting Full time

    Job Description Job Description General Purpose of the Position: The Customer Service Representative position is the company’s face to the world. In this position, the candidate must be professional, respectful, and knowledgeable. Work to earn respect from our customers and make them feel that Kalco cares about what they need from their lighting supplier...

  • Customer Service Representative

    4 days ago

    Las Vegas, Nevada, United States OneMain Financial Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and loyalty by providing exceptional service and support.About Our CompanyWe are a leading provider of personal loans and credit services, committed to delivering exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States One Hour Heating & Air Conditioning Full time

    One Hour Heating & Air Conditioning - JobID: 100-151439305 [Customer Service Representative] As a Customer Service Representative at One Hour Heating & Air Conditioning, you'll: Make outbound calls to current customers and schedule their yearly maintenances; Take inbound calls; Make every effort to compress call scheduling effectively maximizing productivity...