Housekeeping Preventative Maintenance

6 days ago

Orlando, United States Disability Solutions Full time
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.
  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
  • We invest in training and development opportunities for all team members.
  • We promote social responsibility by being a good neighbor in the community.
  • We care for you, just as we care for others.


About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

This position is responsible for deep cleaning of hotel guest rooms according to Star Service standards. We provide the highest level of quality and service by extensively detailing all guest rooms.

Job Specific
  • Reports to work as scheduled, in proper uniform, in accordance to Loews Standards
  • Deep cleans and sanitizes all assigned rooms and bathrooms
  • Follows the designated sequence of room assignments
  • Deep cleans guest room windows and balconies to Loews standards
  • Replaces all amenities and linens according to Loews standards
  • Keeps work area clean and orderly
  • Deep cleans assigned rooms within shift time requirements, passing all inspections
  • Preparation and deep cleaning of rooms
  • Cleans spots on walls
  • Cleans spots on carpets
  • Completes special cleaning projects
  • Recognizes and reports any maintenance issues according to Loews standards
  • Turns in lost and found items as per Loews standard
  • Reports items of value left unsecured in hallways and guestrooms
  • Adheres to OSHA regulations and Loews policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
  • Adheres to OSHA regulations and Loews cleaning policies and procedures to ensure professional appearance of hotel
  • Thorough knowledge of proper cleaning methods for various surfaces and fixtures
  • Uses proper chemicals when cleaning as described by the department's procedures
  • Thorough knowledge of proper carpet and upholstery care policies and procedures
  • Adheres to established cleaning schedules and methods to extend life of all items in guest rooms and professional appearance of hotel
  • Performs all deep cleaning duties in a timely and professional manner
  • Performs an in depth inspection before leaving any areas
  • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
  • Demonstrates working knowledge and team effort in accomplishing additional deep cleaning projects as assigned
  • Reads departmental log book and bulletin board on a daily basis
  • Observes guidelines for using and maintaining all pertinent equipment
  • Attends all department meetings as scheduled
  • Maintains assigned guest and employee areas in accordance with established policies and procedures
  • Special projects and detail cleaning duties as assigned
  • Flexibility and cooperation working closely on projects with other Engineering personnel
  • Applies excellent guest relations skills when interacting with guests
  • Interacts with guests in a friendly and professional manner
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
  • Satisfies guest requests for information and services
  • Demonstrates a friendly attitude to co-workers and all other hotel staff
  • Treats guests and other employees with courtesy and respect
  • Consistently maintains a positive attitude that ensures the best guest experience
  • Gives recognition to repeat guests
  • Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind
  • Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
  • Observes hotel telephone etiquette, message, and call handling procedures


General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Attendance in conformance with standards
  • May be required to work varying schedules to reflect business needs of the hotel
  • Required to attend all training sessions and meetings
  • Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below


Qualifications
  • Able to work as part of a dynamic quality-driven team
  • Basic English language skills
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Able to work a flexible schedule, including weekends and holidays
  • Effusive personality with stellar customer service skills
  • Previous housekeeping experience is preferred but not required is preferred.

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