TES Veterinary Customer Service Representative

3 days ago

Auburn, United States Auburn Full time
Position Details Position Information Requisition Number TES2561P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title TES Veterinary Customer Service Representative (Overnight) Estimated Hours Per Week 20-40 Anticipated Length of Assignment 1 year Job Summary Are you a top-notch customer service professional? A veterinary professional interested in expanding your skillset? A night owl with a passion for helping veterinary patients and clients? We have got the job for you Come join our incredible team at AUCVM as we seek a TES Veterinary Customer Service Representative to perform clerical duties related to veterinary care. You'll work the overnight shift to provide support to an emergency veterinary team, patients & clients all while earning a premium shift differential for your time By compiling a thorough medical record, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient.

This is an exclusively overnight position within a veterinary teaching hospital during emergency hours. The schedule rotates with variable shift lengths and work week durations and includes weekend and holiday shifts.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:
  • Assistance in the place of a regular employee who is absent for a specified period of time
  • Additional assistance during periods of abnormal or peak workloads
  • Assistance with special projects
  • Seasonal work
  • Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU student employees are not eligible for TES. Essential Functions
  • Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
  • Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
  • Communicates frequently with the clinical team regarding patient/client needs and expectations.
  • Receives and screens telephone calls.
  • Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
  • Determines appropriate course of action, referral, or response.
  • Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
  • Discharges clients in a timely and appropriate manner.
  • Addresses any past accounts or financial follow-ups.
  • Confirms client does not have any further clinical questions.
  • Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
  • Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
Minimum Qualifications High school diploma or equivalent Desired Qualifications
  • Medical office experience
  • Experience in a referral veterinary practice is highly desired
  • Excellent written and interpersonal communication skills, including public speaking skills; customer service skills; experience with medical software such as an electronic medical record, practice management software, scheduling system, billing system, etc.
  • Education beyond the high school diploma or equivalent from an accredited institution is desired
  • Excellent stress management and critical thinking skills
Posting Detail Information Salary Range Starts at $18.00/hour PLUS shift differential of $3.00 or more/hour for overnight shifts Work Hours Overnight on a rotating schedule, including weekends and holidays with flexibility required. Most overnight shifts will be scheduled between the hours of 7PM-8AM. Total hours per week are negotiable based on hospital needs and availability. City position is located in: Auburn State position is located: Alabama Posting Date 10/18/2023 Closing Date EEO Statement AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings https://www.auemployment.com/postings/49392 RequiredPreferredJob Industries
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