Application Developer, Senior

2 weeks ago


El Dorado Hills, United States Blue Shield of California Full time

Your Role
As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Your Work
In this role, you will:

Be responsible for the development of enhancements to BSC’s enterprise Interactive Voice Response (IVR) system
Implement speech recognition menus using directed, and natural language models 
Develop and maintain RESTful web services used by the IVR
Implement routing and automation scripts for the Genesys PureCloud contact center
Support Quality Assurance and User Acceptance Tests
Troubleshoot production IVR issues
Support production deployment of IVR code 
Adopt and apply software engineering concepts and processes to software development
Provide input to designs and technical specifications
Develop user interfaces and application programs using the technical specifications and design documents provided
Tests, debugs, and maintains code according to the technical specifications
Provide knowledge transfer to less experienced staff
Your Knowledge and Experience

Experience working as an IVR or contact center developer preferred
Experience with Java
Experience with Python or other scripting languages
Experience developing and consuming web services preferred
Familiarity with the Azure cloud environment is a plus
Strong technical, analytical, and interpersonal skills
Superior attention to detail with excellent written and verbal communication skills
Excellent problem solving, research, and follow-up skills
Self-motivation and ability to work independently
Requires a bachelor's degree, preferably in Computer Science, Information Systems or similar, or equivalent experience
Requires at least 5 years of prior relevant experience

 
Pay Range:
The pay range for this role is: $ 99000.00 to $ 148500.00 for California.
Notes:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.



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