Sr. Clinical Account Specialist Key Accounts(Thousand Oaks, CA)
3 days ago
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
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We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
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At Johnson & Johnson, we all belong.
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The Sr. Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Duties & responsibilities
Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
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- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
- Collaborates with peers to share best practices to increase value for customers.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
- Maximize customer case support capability through proper planning and scheduling techniques.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
- Develop and share best practices with US Field Sales and Service colleagues and internal partners.
- Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Maintain composure and problem solving focus during stressful interactions.
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
- Provide mentoring for new BWI commercial team members as requested.
- Respond daily to requests by email and voicemail from customers, practitioners and partners.
- Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
- Maintaining Safe Fleet standards according to Company guidelines.
- Responsible for communicating business related issues or opportunities to next management level
- Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Performs other duties assigned as needed
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The anticipated base pay range for this position is $81,000 to $120,000.
This position is eligible for a company car through the Company's FLEET program.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
Vacation - up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year.
Holiday pay, including Floating Holidays - up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Additional information can be found through the link below.
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits. This job posting is anticipated to close on [Month/Day/Year]. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
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