ServiceNow Now-Assist Solution Architect

5 days ago
United States Tech Tandem Inc Full-time
No C2C
If you're interested, please send me a copy of your resume and the following details as soon as possible

Job Description:

As per the latest update from the client .
This search is a shift toward the architecture and strategy side of ServiceNow. We can move slightly away from highly technical, hands-on developers and place more weight on communication, stakeholder engagement, platform governance, and long-term roadmap planning. Technical depth is still required, but it is no longer the primary differentiator.
Key areas to target:
  • ServiceNow platform strategy and roadmap development
  • Release and upgrade strategy experience
  • Domain separation expertise
  • Solution architecture and design
  • Root cause analysis and complex problem resolution
  • Ability to translate business requirements into scalable platform solutions
  • Strong executive-level and client-facing communication
We should also revisit strong ServiceNow Solution Architects who can remain hands-on when needed but bring a more strategic and consultative approach. The ideal candidate can define the vision, communicate it effectively, design the solution, and help guide implementation when necessary.
Key Responsibilities
  • Own and influence the technical direction of the enterprise ServiceNow platform.
  • Partner with business and technology stakeholders to identify and evaluate platform capabilities that can be leveraged across multiple teams.
  • Define and drive platform roadmap initiatives aligned with business objectives and enterprise architecture standards.
  • Lead technical design discussions involving architecture tradeoffs, risks, scalability considerations, and implementation strategies.
  • Provide hands-on architectural leadership for ServiceNow development, integrations, upgrades, and platform enhancements.
  • Serve as the highest level (Level 3) technical escalation point for complex platform issues.
  • Support major platform initiatives including upgrades, modernization efforts, performance optimization, and platform governance.
  • Evaluate opportunities to improve user experience, workflow automation, platform adoption, and operational efficiency.
  • Drive strategic initiatives including data retention, archiving, storage optimization, and enterprise-scale platform improvements.
  • Collaborate with development teams on architectural standards, best practices, and solution design.
Required Qualifications
ServiceNow Platform Expertise
  • Deep hands-on experience architecting and supporting large-scale ServiceNow implementations.
  • Experience serving as a Technical Architect, Solution Architect, or Platform Architect within ServiceNow environments.
  • Strong understanding of ServiceNow platform architecture, workflows, integrations, security, and governance.
  • Ability to evaluate technical tradeoffs and define scalable enterprise solutions.
Enterprise Architecture & Leadership
  • Experience supporting large enterprise environments with multiple stakeholder groups.
  • Demonstrated ability to influence strategic technology decisions and platform roadmaps.
  • Experience leading technical initiatives without direct people management responsibilities.
  • Proven ability to operate independently and provide senior-level technical leadership.
Development & Integration
  • Experience with ServiceNow custom development and integrations.
  • Understanding of React-based user interface development.
  • Experience working with APIs and enterprise integration patterns.
  • Azure DevOps / Azure Pipelines experience for CI/CD and deployment automation.
  • Experience with deployment strategies, platform automation, and cloud-based delivery processes.
Data & Platform Technologies
  • Understanding of Data Lake and Data Warehouse architectures.
  • Familiarity with Snowflake and enterprise data platforms.
  • Experience supporting integrations between ServiceNow and external data ecosystems.
Preferred Qualifications
  • Experience with ServiceNow AI solutions and the broader ServiceNow AI portfolio.
  • Hands-on exposure to:
    • Now Assist
    • AI Agents
    • AI-powered wor
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