Call Center Representative
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Role : Call Center Representative
Job type: Fulltime
Location: Milford, OH - Onsite
Job Description:
- We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.
- Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
- Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
- Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
- Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
- Handle both inbound and outbound calls as part of daily operational and production responsibilities.
- Maintain accurate records through efficient data entry and documentation practices.
- Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
- Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
- Ensure high levels of accuracy, productivity, and adherence to quality standards.
- High school diploma or GED required; associate degree or college coursework preferred.
- 1+ year of customer service, call center, help desk, or customer-facing experience preferred.
- Excellent verbal and written communication skills with the ability to communicate professionally with customers.
- Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.
- Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.
- Ability to navigate multiple computer applications while speaking with customer
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