HelpDesk Support

1 day ago
Hackensack, NJ, United States WB Solutions LLC Full-time
Greetings from WB Solutions
 
We have an Urgent requirement for a  Help Desk Support at  Hackensack, NJ    Long-Term Contract.

Role:  Help Desk Support
Location: Hackensack, NJ

Qualification: Diploma or Bachelor’s degree in IT, Computer Science, or a related field


Job Summary
  • We are looking for a motivated Help Desk Engineer / IT Support Consultant to provide technical support to end users, troubleshoot hardware and software issues, and manage IT service requests using ticketing tools such as ServiceNow or Jira.
Key Responsibilities:
  • Provide Level 1 technical support for desktops, laptops, printers, and other IT devices.
  • Troubleshoot Windows operating system, application, network, and connectivity issues.
  • Install, configure, and maintain hardware and software.
  • Create, update, prioritize, and resolve support tickets using ServiceNow or Jira.
  • Manage incidents, service requests, and follow-up activities.
  • Assist users with password resets, account access, email, and basic Microsoft 365 issues.
  • Escalate complex technical issues to Level 2 or specialized support teams.
  • Maintain documentation of troubleshooting steps and resolutions.
  • Follow IT service management (ITSM) processes and service-level agreements (SLAs).
  • Provide professional customer service and keep users informed about ticket status.
Required Skills:
  • Need few Consultant for helpdesk / support desk candidates. Candidates should be very outgoing and energetic, possess CompTIA A+ and have experience with Jira ticketing preferred, or ServiceNow.  

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