Computer Technician III with Security Clearance
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* Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
* Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
* Some experience in with video teleconferencing systems
* Performing Tier I
- 3 deskside incident resolution of workstations, printers and peripheral devices
* While managing Active Directory, tech will be required to approve systems for reimage/ wipe and move to correct system active OU or system deleted OU (When selected for this function)
* Ensuring proper computer system setup/operation so that end users can accomplish business tasks
* Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
* Assisting with network hardware, servers and software installation, troubleshooting and support
* Assisting with Asset Management and Inventory of IT assets
* Assisting with security vulnerability remediation
* Proficiency with Anti-virus software / configuration
* Returning failed equipment to good working order and demonstrating the equipment to the user
* Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
* Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
* Working with System Administrators to maintain network
* Perform other duties as required, which may include:
*
* Accomplishing assigned tasks in closely related fields
* Responding to changes in work schedules and/or locations
* Supporting other sections on the ITSS contract
* Participating in formal, on-the-job, and cross-training
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