Deskside Support Technician with Security Clearance
7 days ago
Deskside Support TechnicianWashington, DC - moving to Merrifield, VA eventually (100% on-site)ContractCompensation: $42/hr. - $50/hr. Contractor Work Model: OnsiteSecurity Clearance: Secret clearance ALTA IT Services is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail• Installation of specialty software which is not already packaged in SCCM• Removal of devices from the network as directed by Security• Assess issues and diagnose problems with printers• Install printer toner ESA V prides itself in providing high-quality customer support. A key part of the deskside support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This “white glove” service may sometimes require after-hours support to be provided. If this sounds like the kind of environment where you can thrive, keep reading All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must Required Education & Experience:• High School diploma with 5+ years of prior relevant experience• Customer service-focused attitude• Current Secret clearance• Ability to maintain a Secret clearance• Past experience providing IT (Tier II) support in a Windows office environment• Excellent written and verbal communication skills• Use of an ITSM ticketing system Desired Requirements:• Past experience with Department of Justice components
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Washington, United States ABBTECH Professional Resources Full timeLocation : Washington, DC, but will move to Merrifield, VA at some point- 5 days/week Leidos is looking for a Deskside Support Technician to support Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. • Deskside support for any user where a ticket has been...
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Deskside Support Manager
3 weeks ago
Washington, United States Clearance Jobs Full timeInformation Systems Sr ManagerThe Deskside Support Manager is responsible for leading a team of IT professionals who deliver Tier 2 customer support and endpoint services to Department of State users across multiple locations. This position requires strong leadership, technical knowledge, and experience managing service delivery in accordance with ITIL best...
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Deskside Support Technician
3 days ago
Washington, United States ClearanceJobs Full timeDeskside Support Technician ALTA IT Services is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support,...
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Deskside Support Technician
3 days ago
Washington, DC, United States ABBTECH Professional Resources Full timeDeskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance The client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of...
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Deskside Support Technician
3 days ago
Washington, DC, United States ABBTECH Professional Resources Full timeDeskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance The client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of...
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Deskside Support Technician
15 hours ago
Washington, DC, United States ABBTECH Professional Resources Full timeDeskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance The client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of...
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Deskside Support Technician
3 days ago
Washington, United States Catapult Federal Services Full timeLocation: Washington, DC (100% On-Site; will transition to Merrifield, VA)Clearance: Active SECRET Clearance (required)Hours: 40 hours/week (no OT expected)Position SummaryWe are seeking an experienced Deskside Support Technician to provide Tier II support for a federal customer in the Washington, DC area. This role supports end users across multiple...
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Deskside Support Technician
5 days ago
Washington, United States Catapult Federal Services Full timeLocation: Washington, DC (100% On-Site; will transition to Merrifield, VA)Clearance: Active SECRET Clearance (required)Hours: 40 hours/week (no OT expected)Position SummaryWe are seeking an experienced Deskside Support Technician to provide Tier II support for a federal customer in the Washington, DC area. This role supports end users across multiple...
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Deskside Support Technician
3 weeks ago
Washington, United States ABBTECH Professional Resources Full timeWarning: Submission to this TSR is temporarily stopped since the max submissions limit is reached. Deskside Support Technician (Tier II) Washington, DC (On-site 5 days a week) Public Trust Client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program...
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Deskside Support Technician
5 days ago
Washington D.C., United States Catapult Federal Services Full timeLocation: Washington, DC (100% On-Site; will transition to Merrifield, VA)Clearance: Active SECRET Clearance (required)Hours: 40 hours/week (no OT expected)Position SummaryWe are seeking an experienced Deskside Support Technician to provide Tier II support for a federal customer in the Washington, DC area. This role supports end users across multiple...
