Cloud Support Business Analyst with Security Clearance
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- Redmond, WA (on-site) Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.
Responsibilities:
* Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
* Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
* Review workflow diagrams and knowledge base articles to carry out verifications accurately.
* Collaborate with and provide operational support to multiple programs so execution stays seamless.
* Develop and maintain comprehensive program documentation.
* Update standard operating procedures and technical training guides as needed.
* Test functionality against requirements and support individual projects and systems in a designated functional area.
Requirements:
* U.
S. citizenship.
* Bachelor's degree, or 2+ years of professional experience.
* 2+ years with the Microsoft suite
- Excel, Outlook, PowerPoint and Teams are essential.
* Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
* Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
* Excellent customer service focus, and comfortable in a fast-paced environment.
* Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
* Experience working with customers, users and project leads on IT business applications and systems.
* General understanding of business process configuration and process flows.
* Must be open to shift work
- 12x5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
* On-site role; telework is not available. Travel is not required. Compensation: $21.63 to $25.48 per hour, full time. Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™ #cjpost
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