Business Process Consultant III with Security Clearance

Position Description & Qualifications If you enjoy solving complex business challenges, improving processes, and supporting high-impact initiatives, Serco has a great opportunity for you We are seeking an experienced Business Process Consultant III to join our CMS Eligibility Support (ES) team in London, Kentucky. In this role, you will serve as a senior subject matter expert supporting Mailroom, Document Automation, and Applications processes. Bring your analytical, technical, and collaborative skills to help improve systems and business processes that support millions of consumers seeking healthcare coverage through the Health Insurance Marketplace. You will be part of the Service Delivery team supporting the Mailroom, Document Automation, and Applications product lines. You will collaborate with Product Line Managers, business process consultants, technical teams, operational stakeholders, and customer representatives to support business processes and program initiatives. The ideal candidate is an analytical, technically minded professional who demonstrates initiative, sound judgment, and strong problem-solving skills. You should be comfortable independently managing complex assignments, communicating with diverse stakeholders, and translating business challenges into practical solutions. Success in this role requires the ability to balance competing priorities, take ownership of deliverables, and contribute to a collaborative, fast-paced environment. In this role, you will:
* Serve as a subject matter expert for assigned business processes, applications, and system capabilities supporting the Mailroom, Document Automation, and Applications product lines.
* Independently lead assigned business processes and initiatives, ensuring deliverables align with program objectives, business requirements, and established timelines.
* Analyze complex business and technical challenges, perform root cause analysis, evaluate potential solutions, and recommend improvements.
* Develop, document, and validate business requirements, functional specifications, process flows, and system enhancement requests.
* Collaborate with technical teams throughout the Software Development Life Cycle (SDLC), supporting solution design, testing, implementation, and post-deployment stabilization.
* Analyze operational workflows, system performance, and business metrics to identify trends, risks, inefficiencies, and opportunities for process optimization and automation.
* Lead process improvement efforts, including developing recommendations, coordinating implementation, and evaluating business outcomes.
* Develop and maintain business process documentation, standard operating procedures, work instructions, and other materials supporting consistent execution and knowledge transfer.
* Partner with cross-functional stakeholders to evaluate business impacts, resolve complex issues, and implement effective, sustainable solutions.
* Provide subject matter guidance, mentoring, and knowledge sharing to team members while supporting Product Line Managers with strategic initiatives, business analysis, and special projects. To be successful in this role you will have:
* Ability to obtain and/or maintain a public trust security clearance
* Ability to travel up to 10% of the time
* Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field, with 8-10 years of relevant professional experience.
* In lieu of a bachelor's degree, we are willing to accept a high school diploma or GED with 4 additional years of relevant professional experience, requiring a total of 12-14 years of relevant experience
* Demonstrated experience independently leading business processes, complex initiatives, or system improvement efforts.
* Strong analytical and problem-solving skills, including the ability to investigate complex issues, identify root causes, and develop effective solutions.
* Experience gathering, analyzing, documenting, and validating business and functional requirements.
* Experience collaborating with technical teams to translate business needs into system requirements and solutions.
* Working knowledge of Software Development Life Cycle (SDLC) methodologies and Agile development practices.
* Experience analyzing operational data, business metrics, and system information to support decision-making and process improvements.
* Proficiency with Microsoft Office applications and familiarity with tools such as Jira and SQL.
* Strong written and verbal communication skills, including the ability to communicate complex information to technical and nontechnical audiences.
* Demonstrated ability to independently manage competing priorities, meet deadlines, and deliver quality results in a fast-paced environment.
* Experience developing process documentation, workflows, procedures, or technical requirements.
* Ability to collaborate effectively with cross-functional teams, management, and business stakeholders. Addit