Salesforce Architect Service Cloud
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Position: Salesforce Architect Service Cloud & Order Management
Location: Houston, TX Onsite
Type of Employment: 12+ Months Contract
Role Description:
Seeking an experienced Salesforce Architect with strong expertise in Service Cloud, Order Management, and SAP Integration to lead the design and implementation of enterprise-scale customer service and order fulfillment solutions. The ideal candidate will drive solution architecture, customer service transformation, workflow automation, and end-to-end order lifecycle management.
Key Responsibilities
- Design and own Salesforce Service Cloud and Order Management architecture.
- Lead implementation of Case Management, Omni-Channel, Knowledge Management, SLA Management, and Customer 360 solutions.
- Design end-to-end order processes including order capture, validation, orchestration, fulfillment tracking, and exception management.
- Define integration architecture between Salesforce, SAP ECC/S/4HANA, and other enterprise applications.
- Lead solution workshops, architecture reviews, and technical governance.
- Provide guidance to development teams and ensure adherence to Salesforce best practices.
Required Skills
- Salesforce Service Cloud
- Salesforce Order Management (SOM)
- Experience Cloud
- Apex, Lightning Web Components (LWC), Flows
- REST/SOAP APIs
- SAP ECC / S/4HANA Integration
- MuleSoft or other middleware platforms
- Enterprise & Solution Architecture
Qualifications
- 12+ years of IT experience with 5+ years in Salesforce Architecture.
- Strong experience delivering Service Cloud and Order Management solutions.
- Proven expertise in Salesforce-SAP integrations.
- Experience leading global transformation programs and stakeholder engagements.
Preferred Certifications
- Salesforce Application Architect
- Salesforce System Architect
- Service Cloud Consultant
- Integration Architect
- CTA (Preferred)
Ideal Candidate:
A hands-on Salesforce Architect capable of building scalable customer service and order management solutions integrated with SAP while enabling Customer 360, workflow automation, and operational excellence.
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