Observability Architect – Dynatrace
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- Observability Architecture & Gold Standards
- Define and maintain enterprise Observability Gold Standards covering applications, infrastructure, cloud platforms, databases, APIs, Kubernetes, containers, and critical business services.
- Establish Dynatrace architecture, deployment, configuration, and monitoring standards.
- Define standards for:
- Metrics, logs, and traces
- Distributed tracing
- Application Performance Monitoring (APM)
- Infrastructure monitoring
- Kubernetes/container monitoring
- Real User Monitoring (RUM)
- Synthetic monitoring
- API monitoring
- Service-level objectives (SLOs) and SLIs
- Dashboards and management reporting
- Alerting and event management
- Tagging and entity management
- Business application/service mapping
- Develop reusable observability patterns and implementation templates.
- Dynatrace Implementation & Rollout
- Lead enterprise Dynatrace implementation and rollout across applications, infrastructure, and cloud environments.
- Define deployment strategies for OneAgent, ActiveGate, Kubernetes monitoring, cloud integrations, and application instrumentation.
- Establish Dynatrace configuration and operational best practices.
- Conduct application assessments and identify observability gaps.
- Build and validate dashboards, alerts, service flows, dependency maps, and application health views.
- Establish standards for monitoring critical business applications and services.
- Lead troubleshooting and optimization of Dynatrace implementations.
- Ensure implementations are scalable, secure, and aligned with enterprise architecture standards.
- ServiceNow ITSM Integration
- Architect and implement Dynatrace–ServiceNow integration for enterprise incident and event management.
- Define standards for:
- Event ingestion
- Alert filtering
- Event correlation
- Automatic incident creation
- Incident enrichment
- Assignment and routing
- Deduplication
- Priority/severity mapping
- Business service mapping
- Incident closure and feedback
- Integrate Dynatrace with ServiceNow Incident, Event Management, CMDB, and related ITSM capabilities.
- Optimize the integration to minimize alert noise and ensure only actionable events generate incidents.
- Establish best practices for automated incident triage and escalation.
- Observability Operations & Monitoring
- Define operational processes for enterprise monitoring and observability.
- Establish monitoring coverage and health-check standards for critical applications and infrastructure.
- Develop proactive monitoring strategies to identify performance degradation and potential incidents before they impact users.
- Establish standards for alert thresholds, anomaly detection, noi
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