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Director, Technical Program Management

3 months ago

Mclean, United States Capital One Full time
Center 1 (19052), United States of America, McLean, Virginia

Director, Technical Program Management - Fraud Technology

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in.

About the team:

If you're interested in ML and big data, we've got it - in the Fraud Tech space, we integrate with all of the most significant systems in Card. Whether we're scanning 10 new credit applications per second, 100 payment requests per second, or even 250 card authorizations per second, we're constantly on the lookout for fraudsters. We use ML, bot detection, voice printing, and rule-based systems, among other things to spot the latest trends and issues.

We coordinate complicated business processes across a huge (and growing) fleet of microservices to do everything from sending real time alerts to deleting credit cards to releasing restricted accounts. We support Capital One customers at some of their most confusing times - trying to make the complex process of reviewing and reporting potential fraud issues and resolving disputes as simple as possible. We also support the workflow of the agents who investigate and resolve those issues.

We are now seeking a Director, TPM to lead our modernization journey of Fraud disputes and claims processing. You will partner with multiple product & technology stakeholders & clients across the Card Servicing domains to be the voice of the client across levels of leadership, build consensus by representing verbally and in writing, complex decisions, risks and trade-offs while driving the teams towards a north star vision for a modem claims infrastructure. This is a highly visible role that requires deep technology experience, customer focus, organizational leadership, effective communication and program management skills.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Directors have:
  • Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
  • Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
  • Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
  • Deep focus on execution, follow-through, accountability, and results
  • Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
  • Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners


Basic Qualifications:
  • Bachelor's degree
  • At least 7 years of experience managing technical programs


Preferred Qualifications:
  • 7+ years of experience designing and building data-intensive solutions using distributed computing
  • 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
  • 3+ years experience building highly scalable products & platforms
  • 3+ years of experience with Agile delivery
  • 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
  • Experience in building systems & solutions within a highly regulated environment
  • Bachelor's degree in a related technical field (Computer Science, Software Engineering)
  • MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).