Network Engineer

Senior Network Operations Engineer

Location: 100% Remote
Shift: 2:00 PM to 11:00 PM Eastern Time
Schedule: May include regular weekend coverage, potentially Saturday through Wednesday
Duration: 12 Months +
Interview Process: One 60-minute panel interview
Assessment: Glider technical assessment required

Role Summary

We are seeking a Senior Network Operations Engineer to support a large-scale, global Cisco network environment powering mission-critical customer applications. This is a hands-on, real-time network monitoring role focused on identifying and prioritizing network events, troubleshooting connectivity issues, managing incidents through resolution, and coordinating with internal engineering teams and global vendors.

Key Responsibilities

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• Monitor enterprise network infrastructure, connectivity, performance, system events, and alerts in real time.
  
• Support mission-critical customer applications and connections between data centers and network hubs.
  
• Identify and triage physical-layer and network-layer incidents.
  
• Prioritize incidents based on severity, customer impact, and response requirements.
  
• Open, update, document, and manage incident tickets through resolution.
  
• Participate in rapid-response calls for major outages and service-impacting events.
  
• Coordinate troubleshooting and recovery activities with customers, network engineers, internal teams, and global vendors.
  
• Manage vendor escalations and follow up until incidents are fully resolved.
  
• Create and implement approved network changes.
  
• Use SecureCRT to access network devices and support troubleshooting activities.
  
• Use SolarWinds for network monitoring and Riverbed for packet tracing and analysis.
  
• Maintain accurate incident timelines, troubleshooting notes, escalation details, and resolution documentation.
  
• Apply security, automation, and observability principles to daily network operations.
  
• Support continuous improvement of network monitoring and operational processes.
  

Required Skills

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• Hands-on experience in Network Operations or a Network Operations Center.
  
• Strong Cisco networking knowledge.
  
• CCNA certification.
  
• Hands-on SecureCRT experience.
  
• Experience supporting enterprise networks in a 24/7 monitoring environment.
  
• Experience troubleshooting physical-layer, connectivity, and network-layer issues.
  
• Strong incident triage, escalation, ticket management, and documentation skills.
  
• Experience coordinating with internal engineering teams and multiple external vendors.
  
• Ability to prioritize and manage multiple incidents in a fast-paced environment.
  
• Strong written and verbal communication skills.
  
• Security-first approach to network operations.
  
• Ability to work the required second-shift schedule and regular weekends.
  

Preferred Skills

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• SolarWinds network monitoring experience.
  
• Riverbed packet tracing or network performance analysis experience.
  
• Basic Ansible knowledge.
  
• Network automation experience.
  
• Familiarity with Agile ceremonies and technical demonstrations.
  
• Experience using AI-assisted tools for troubleshooting, monitoring, or documentation.
  
• Software engineering or DevOps exposure.
  

Training and Schedule Expectations

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• Initial training will be conducted on first shift for approximately three weeks.
  
• Typical training hours are 6:00 AM to 3:00 PM Eastern Time, Monday through Friday, with limited flexibility.
  
• After training, the engineer will transition to the regular 2:00 PM to 11:00 PM Eastern Time shift.
  
• The regular schedule may include Saturday through Wednesday.
  
• The expected ramp-up period is approximately 90 days before the engineer operates independently.
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehen