Senior Systems Engineer

Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:  

The Senior Systems Engineer is responsible for the design, implementation, and ongoing administration of enterprise infrastructure systems supporting critical business operations. This role provides technical leadership across server, virtualization, cloud, and identity platforms, ensuring performance, security, scalability, and operational excellence The position operates within a complex, application-centric environment and works closely with Systems Administrators, Security, Network, and Business Services teams to deliver cohesive, enterprise-grade solutions.

The Senior Systems Engineer will be required to have direct, long-term experience with the following technologies:

Required:

• VMWare
• Application server support and deployment
• Windows server administration
• Server OS patch management
• Data backup system management
• Basic networking concepts
• IIS administration
• Remote access methodologies
• Automation scripting (PowerShell / VB)
• Command line (PowerShell CLI / cmdlets)
• DNS / DHCP
• Microsoft domain management
• File & print services
• AD and ADFS

Additionally, there are many technologies that this position must have exposure to, and in-depth experience is preferred:

• Database server management
• Linux server administration
• Cisco networking experience
• Network load balancing
• Microsoft Azure cloud ecosystem
• Microsoft Entra ID

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Evaluates and recommends new products, maintains knowledge of emerging technologies for application to the enterprise.
• Provides consistent developmental support, mentorship, and guidance to direct reports to ensure that they have the tools, information, and coaching necessary to conduct their work at the highest level.
• Monitors server performance and is proactive in assessing and making recommendations for improvement. 
• The position is responsible for working with and becoming knowledgeable in other operating systems and platforms as needed to meet business requirements.
• Responsible for technical architecture and makes recommendations related to system support.
• Is a top-level technical contributor with advanced knowledge and experience working with operating systems and related hardware and software. 
• Responsible for the design, configuration, maintenance and support of servers, collaboration systems, storage area network, enterprise backup, virtual servers, and systems management environments.
• Presents information to management that may result in the purchase and installation of hardware, software, and equipment.
• Design: Works with management, peers, and vendors to design and implement hardware/software configurations, logical models, operational management models, and business continuity plans for systems under management.
• Support: Works with management, peers, and vendors to provide ongoing monitoring, performance tuning, implementation, and fault root cause analysis for systems under management.  
• Technical Writing: Creation and maintenance of troubleshooting and operational documentation for all systems under management. Authors and peer-reviews knowledgebase articles documenting fault root causes and their respective resolutions.
• Training: Provides and receives cross-discipline training in order to ensure maximum availability of systems under management. 
• Continuous Improvement: Actively pursues opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for systems under management.
• Carries and responds to off-hours communications device, to provide 24x7 support for systems under management.
• Leads Change Management process and methodology as it relates to Systems Administration
• Responsible for enforcing the privacy rules pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as applicable to ilani
• Responsible for understanding and ensuring PCI compliance requirements are effectively implemented
• Supports established enterprise Shared Services Agreement and adheres to ongoing collaboration efforts among sister properties.
• Responsible for maintaining and enforcing confidentiality and privacy rules pur