IBM Tealeaf

IBM Tealeaf

Location : Whippany NJ(3 days Onsite)

Role Description Responsibilities:

• Review planned web and mobile changes with development teams, to identify Tealeaf impacts and create Tealeaf technical design.
• Configure Tealeaf data capture and masking
• Implement Tealeaf tracking events, and create dashboards/reports
• Implement Tealeaf replay configuration, and lead replay optimization, for both web page and native screens (iOS, Android)
• Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs.
• Configure and manage Tealeaf data processing pipeline
• Perform Tealeaf data analysis, reporting on customer journey/experience for our various digital assets.
• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
• Provide user coaching on the use of Tealeaf and best practices.
• Conduct Tealeaf administration, optimization, planning, and maintenance tasks.
• Implementation of Tealeaf for new digital assets, server installation, and installing/configuring new Tealeaf modules, versions, and patches.

Required Competencies

• Tealeaf implementation, administration, configuration PCA, Canisters, Portal, Replay server; minimum 3-5 years experience.
• Tealeaf data capture configuration PCA (interface, pipeline, privacy rules), Canister (Transport Service pipeline, privacy rules); minimum 3-5 years experience.
• Tealeaf replay implementation and optimization classic replay, DOM replay, native replay, replay rules, UI capture configuration; minimum 3-5 years experience.
• Tealeaf analytics configuration events (basic, advanced), dimensions, hit attributes, dashboards, reports; minimum 3-5 years experience.
• Tealeaf deep-dive data analysis, to identify actionable insights, and presenting to the business; minimum 3-5 years experience.
• Good understanding of website development, and web server architecture, including web 2.0 (SPA, JSON, JavaScript, CSS, etc.)
• Familiarity (at the user level) with other digital analytics tools, ex. Adobe Analytics.
• Professional, communication/presentation skills, focus on value-added delivery

Desired Competencies

• Ability to work seamlessly and efficiently with both local and remote teams, while managing follow-ups for several diverse projects that are executed in parallel.
• Familiar with Windows Server and Linux administration tasks and commands.
• Proficient with Excel for data analysis. Tableau is a plus.