Senior Mobile Engineer

3 weeks ago

Falls Church, United States Arena Technical Resources Full time
Job Description

Job Title: Senior Mobile Engineer
Location: Falls Church, VA (3 days in office; 2 days remote)
Clearance: Must be able to obtain a Public Trust clearance.
ship or (Permanent Resident) required.

As Senior Mobile Engineer, you will help ensure today is safe and
tomorrow is smarter. Our client s work depends on a Senior Mobile
Engineer joining the team to support the end customer and their mission.

HOW A SENIOR MOBILE ENGINEER WILL MAKE AN IMPACT

- Support the deployment of client s mobile devices and mobile
applications, enrollments, troubleshooting implementation and
connectivity issues, providing ongoing operational support of mobile
devices and mobile applications.

- Minimum 5+ years support Apple iPads, iTunes, and Apple apps.

- Syncing mobile devices with iTunes and supporting/assisting the
client in this process downloading apps from the App Store and
supporting/assisting the client personnel in this process.

- Troubleshooting VPN, Wi-Fi and 5G communications problems as they
occur during the deployment and ongoing operations of the Postal
Inspection Service within the network.

- Interface with suppliers (e.g., MobileIron, Tangoe, Apple, etc.) as
part of the daily support duties supporting the rollout and
operational support of the Postal Inspection Service.

- Experience with a Mobile Device Management system such as MobileIron
(preferably), Boxtone, Airwatch or Maas360
- Utilize MobileIron MDM (mobile device management) to support and
manage client s mobile devices (Apple iPads/iPhones). Will run
activity, performance, and compliance reports on mobile devices
within the MobileIron MDM.

- Prepare online instructions and could conduct weekly online sessions
with government personnel to activate, enroll, and otherwise set up
mobile devices for utilization within the client s automated
environment.

- Utilizing the MS Suite of products to include MS Word, Excel,
Outlook, Project, and Visio in support of report generation,
developing planning documents, and customer interface associated
with the client deployment and ongoing support.

WHAT YOU LL NEED TO SUCCEED:

- Customer service skills and the ability to satisfy client problems
and needs successfully and consistently.

- Ability to be proactive and resourceful in managing multiple
priorities in a dynamic and fluid environment.

- Strong interpersonal skills

- Excellent communication skills

- Effective problem-solving skills

- A commitment to quality

Required Experience: 10+ years of related experience.
Education: bachelor s degree from an accredited four-year institution in
a computer science, information system or related field preferred

Required Skills and Abilities:

- Operates, maintains, and provides customer support and consultation
for a wide variety of complex IOS Android smart devices.

- Analyzes and develops innovative resolutions for complex problems
involving availability and/or performance at the system level. Works
with the client s Mobile Computing team to resolve problems.
Coordinates the implementation of solutions.

- Provides technical leadership for capacity and performance analyses
and develops and implements recommendations.

- Prepares materials and oral presentations for customers and
management. Plays a lead role in meetings relating to technology
initiatives.

- Interacts with customers and provides leadership in developing and
recommending innovative solutions to business problems of high
complexity, including preparation of economic models, cost-benefit
analyses, and project budgets for technology acquisition.

- Develops and maintains specialized knowledge of current and emerging
technologies.

- Provides training to less experienced team members of the Analytic
Section.

Security Clearance Level: Ability to achieve a Public Trust clearance -
the security clearance for this program requires the selected candidate
to have resided in the US for the past five years. The selected
candidate cannot have left the country for longer than 90 consecutive
days and no more than 180 cumulative days.

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