Technical Support Associate Analyst

2 weeks ago

Saint Louis, United States Randstad Digital Full time
job summary:

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply



Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups.




location: Saint Louis, Missouri

job type: Contract

salary: $20 - 24 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

This position, you will represent the Global Experience and Identify organization under Technology Experience Services (TXS). The Technology Solution Zone is under STS, where we support all colleagues of locations where we have a brick & mortar and Virtual Zones. We work closely with all teams. The Technology Solution Zone Technical Support Analyst role will be a technical representative in the Store/Virtual Zone and will work directly with our colleagues.




  • They will work closely with the other technicians and lead technician on a daily basis. This role will work directly for the Operations Manager and will work with the Virtual and Store Leads and Greeter.
  • Provide excellent colleague support for all technology products and services.
  • Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups.
  • Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
  • Work with technical staff and provide input and solutions.
  • Meet and greet colleagues to answer questions and resolve problems related to all LOB's to products and services.
  • Follows up on all open tickets/issues within specified timeframe.
  • Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.
  • Must be able to provide high level summaries to store lead when required during an incident situation and/or project updates.
  • Establishes credibility quickly by following up and taking initiative.
  • Present a positive, smiling, colleague-focused image. Understands Colleague Satisfaction is key to the overall success of the Technology Solution Zone


qualifications:

  • Experience level: Manager
  • Education: High School (required)


skills: Technical SupportMobile WindowsTechnical Support


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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